Reviews (3,421)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its extensive features and customization options, particularly the Build-A-Box feature and efficient subscription management. It's known to enhance sales and customer retention without transaction fees, making it ideal for high volume businesses. The customer support is praised for its responsiveness, technical expertise, and round-the-clock availability. The app integrates smoothly with Shopify themes and is compatible with other apps.

May 25, 2022

Very simple to set up and customise, and the online help team are excellent for those little fixes, I hope my subscription service takes off!
www.allgardening.co.uk

All Gardening
United Kingdom
About 2 years using the app
Appstle Inc. replied May 25, 2022

Thank you for the great review! We’re glad to be a part of your store’s ecosystem and support you in your growth.

Edited August 21, 2021

These guys dove right I to my store to fix any issues multiple times. Awesome response and customer service.

Natures Say
United States
About 2 years using the app
Appstle Inc. replied August 21, 2021

Thank you for the great review! We’re glad to be a part of your store’s ecosystem and support you in your growth.

February 17, 2022

If you're looking for an affordable app with easy setup and great customer service to host your subscriptions, look no further. Coming from someone who's tried multiple subscription apps, the service and setup was significantly smoother than any other. Their team led me through a very smooth onboarding process and I was selling my subscriptions the same day I installed the app.

Zen Gems
United States
About 2 years using the app
Appstle Inc. replied February 17, 2022

Glad that we were able to meet your requirements :-) Good reviews like yours motivate us to work hard and continuously improve.

February 12, 2022

Love this app! Easy to adjust customer information and allowing customers access to their upcoming orders. Very helpful support.

Anthesis Co.
United States
About 2 years using the app
Appstle Inc. replied February 12, 2022

Glad that we were able to meet your requirements :-) Good reviews like yours motivate us to work hard and continuously improve.

June 28, 2021

Excellent app so far. Support has been outstanding. Highly recommended for anyone looking to integrate a subscription option

burn bliss
United Kingdom
About 2 years using the app
Appstle Inc. replied June 28, 2021

Thanks a lot for your great words. We are glad that we were able to help you out.

December 22, 2023

Happy so far and great customer service!

Kailan Carr
United States
About 1 month using the app
Appstle Inc. replied December 23, 2023

Glad that we are able to meet your requirements. Reviews like yours motivate us to work hard and continuously improve.

February 17, 2022

I used this app to help me set up a simple monthly subscription on the site. The process was simple and the team was so quick to respond and even helped match the style of my website. I would highly recommend giving them a try!

City Girl Styled
United States
About 2 years using the app
Appstle Inc. replied February 17, 2022

Glad that we were able to meet your requirements :-) Good reviews like yours motivate us to work hard and continuously improve.

July 13, 2021

Really helpful support and a great app for subscriptions with several different options. We can really recommend.

Kristallakademin
Sweden
About 2 years using the app
Appstle Inc. replied July 13, 2021

Thank you for the great review! We’re glad to be a part of your store’s ecosystem, and support you in your growth.

Edited January 27, 2022

Update: resolved the issue the next day, so appears to all be working now - still think it'd be much better with more documentation, but no problems any longer. :) I want to like this app, but the support is fairly slow - to be fair, it's only been 1/2 a day, but when the app isn't working, that's a long time. And the app just doesn't work. I think it's because it's poorly coded, although I've only spent an hour or so digging into the JS. For example, it has trouble locating all the buy boxes on the page in order to actually add the subscription options, despite selecting them by class. I'd be ok with slow or no support if there were good documentation, but alas, that's also not the case. I'll revise the review if someone gets back to us and fixes the issues, but we just keep getting the same response that they have to "escalate" every issue and don't have a timeframe for getting back to us.

DoggieKarma
United States
About 2 years using the app
Appstle Inc. replied January 27, 2022

Hello,

This is Hemant, the lead dev/CTO of Appstle. I am sorry you had less than a stellar experience with our support. I went through the ticket in detail and the reason we had to involve the dev team, was because, by default, the widget is displayed only for the main product on the product page. It is done this way so that in case you have additional products on the same page, we don't display a widget for them by default.

To show an additional widget, it requires placing our snippet in the liquid code of your theme. We can add it for you but require some details. I have reached out to you on the chat as well. Please let me know a good time to connect.

February 7, 2022

Great support. Prarthana was fantastic, problems sorted within minutes. Help with installation was immense and very professional. Recommended.

SEEDFUL Store
United Kingdom
About 2 years using the app
Appstle Inc. replied February 7, 2022

Glad that we were able to meet your requirements :-) Good reviews like yours motivate us to work hard and continuously improve.