Appstle℠ Subscriptions App
Reviews (3,422)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its extensive features and customization options, particularly the Build-A-Box feature and efficient subscription management. It's known to enhance sales and customer retention without transaction fees, making it ideal for high volume businesses. The customer support is praised for its responsiveness, technical expertise, and round-the-clock availability. The app integrates smoothly with Shopify themes and is compatible with other apps.
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Amazing customer service! Quick to reply and very informative - Great service
Thank you for the great review! We're glad to be a part of your store's ecosystem and support you in your growth.
Just got it and I’m almost done setting it up. The team has helped me with any question and it’s been as easy as I could imagine to switch subscription platforms.
Glad that we are able to meet your requirements. Reviews like yours motivate us to work hard and continuously improve.
The customer support is outstanding as well. Whenever I encountered a hiccup or had a question, the support team was prompt and helpful in their responses. They went above and beyond to ensure I had a smooth experience.
One feature I particularly appreciate is the customization options. Appstle allows you to tailor configurations to your specific needs, ensuring that you have control over your apps without being overwhelmed by technical jargon.
Thank you for the great review! We're glad to be a part of your store's ecosystem and support you in your growth :)
Amazing experience. Natasha was on top of everything and sent me exactly what I needed. Top Top Notch!
Glad that we are able to meet your requirements. Reviews like yours motivate us to work hard and continuously improve.
great team and great product! very helpful in working with me to get exactly what im looking for
Thank you for the great review! We're glad to be a part of your store's ecosystem and support you in your growth :)
The app itself seems great. The service and support is not.
When going through the migration process we dealt with OVER 15 DIFFERENT PEOPLE via an email string that could wrap around the earth, and it became very confusing and frustrating. Emails were ignored when I was asking for things to be confirmed and one, they would just not respond. It took far longer to set up than anticipated and the process was not communicated well at all.
They made our system live, before we had even configured (or knew we had to configure) the shipping settings. That to me was an absolute NO - and should never have happened. They then advised that having more than 1 option for a shipping profile was not possible, so we had to change our entire shipping structure to suit this system.
I've since asked for information on a button within the app and how long a link lasts before expiring on our customers.. and have been told to ask shopify (even though they could understand the answer to advise THEIR customer, they choose not to, and send me to ask shopify after waiting 1 hour for a reply on chat from them).
The service is not where it needs to be at all. We trust people with our customers and our businesses and livelihoods... and so if we continue to have issues like this, Appstle will be removed and we won't use it.
I am the CTO of Appstle. I am sorry you had less than stellar experience with us. Regarding your recent issue about payment link expiration, it was brought to our attention for the first time. Hence we weren't aware of the expiration time. It has been asked by other Shopify app partner members as well in the community. https://community.shopify.com/c/shopify-apps/about-the-cause-of-the-expiration-of-the-link-button-in-the/td-p/2118565.
As for the response delays I am trying to get to the bottom of the issue. At Appstle, we take customer support very seriously and strive to provide hands-on 24x7 support - 365 days. I will ensure the hiccups you saw in the past won't happen again. I apologize again for the inconvenience.
Very nice features and quick support
Thank you for the great review! We're glad to be a part of your store's ecosystem and support you in your growth :)
Appstle offers a wide range of features for managing subscription-based businesses, allowing you to set up your desired structure with great flexibility. The support team is outstanding and exceedingly helpful.
Thank you for the great review! We're glad to be a part of your store's ecosystem and support you in your growth :)
I've worked with several subscription apps including Bold Subscriptions and WooCommerce Subscriptions. However, Appstle distinctly rises above the rest in terms of technology and customer service.
With Bold, I managed migrations from V1 to V2 and handled thousands of subscribers. Despite the volume, I found the process somewhat cumbersome. But with Appstle, the experience has been vastly smoother.
I did stumble upon an issue with Appstle where pages with the subscription widget had an automatic URL extension. Anyone versed in SEO knows the implications of such a glitch. Yet, after reaching out to Appstle, their efficient team sorted it out in just two days, ensuring everything ran perfectly again.
In a nutshell, when looking at Shopify, Appstle is clearly leading the pack in the subscription app space. Its performance and support are leagues ahead of Bold, making it my top choice.
Glad that we are able to meet your requirements. Good reviews like yours motivate us to work hard and continuously improve.
Excellent support in getting our customers migrated and set up in the App. Looking forward to seeing how it performs in the coming weeks
Thank you for the great review! We're glad to be a part of your store's ecosystem and support you in your growth :)