Reviews (22)
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*** Be cautious that should you want to delete this app, you will have products stuck with watermarks that can't be deleted.*** I have a large catalogue and this app makes it really difficult to add just a select new number or new products to a campaign.
Also I've emailed twice asking for the watermarks to be removed off my products as I want to delete the app and move to a more efficient app. However I've had no more responses and the watermarks can't be removed from my images, hence the poor response.
The app crashed several times over the last few months and customer service had to often help fix the errors, which was often a 12-24 hour turnaround. I wouldn't recommend this solution for stores with large catalogues.
I'm honestly really cross that I now have half a store with watermarks!
Hi Sandy,
We are so sad to hear that you have had such a poor experience that you no longer want to work with us. We’re all sorry for a lot of inconveniences we’ve caused for the you and put you into the terrible situation. When receiving your email, we were really ashamed and knew that our apologies cannot make up for our mistakes.
About your issue, our Tech team has been jumping on it in priority, and we promise to recover the original images for your store within 12 hours. We will let you know as soon as it's fixed.
The fixing-bug process has lasted longer than expectation because there was an unexpected fault from our system when we tried to upgrade data to maintain the stable performance of application for the next releases.
This situation has taught us a lot. We know that has influenced your business, so we’re actively trying to minimize the possibility of this happening again. We hope that you will see our application's improvement.
Once again, we still want to give my sincerest apology to you.
Kind Regards,
The Super Watermarks team.
BEAUTIFUL APP .. TOTALLY LOVE USING THIS ONE ..
IT EASILY ADDS WATERMARKS AND EVEN LOGOS IF NEEDED .
HIGHLY RECOMMENDED
Thank you for trusting and using Super Watermarks. Good luck with your business and hope you are always happy using our app.
Great app to use to display your own badges. Have found it useful across a lot of different messages we display on the product and collection pages. Sales, new arrivals, new colors available, nice to be able to design our own badge and add it in!
Thank you for trusting and using Super Watermarks. Good luck with your business and hope you are always happy using our app.
I'm changing my previous negative review to a fare more positive one thanks to the technical support team of Super Watermarks. Although there are a few technical issues that require improvement, I'm altogether happy with the app and its options. Thank you Hong for your help and kindness. Keep up the good work!
Hi,
We are so sorry for the inconvenience caused to you. However, our support team has sent you an email but no reply from you. It seems like you haven't received it yet or it has come to your spam box.
We have checked our database and we did not get your image yet. Please send us your logo image so that we can handle it for you.
We are always willing to assist you at our best.
Looking forward to hearing from you soon!
I used this app to display watermarks with, a simple and straightforward interface. And Hong is very helpful in assisting our queries.
Finally the app made a new update!!
The app's CEO, Long Luc is a good listener and a great father. His assistance, Hong Nguyen is very helpful and friendly too.
Added new features which the campaigns are removable.
More new plans to suit more user as well.
Hi Ace Cards & Collectibles, thank you for that 💖 review, it likes this to make our hard work worth it! I hope you continue to use and favor our app. If you would like any further information, please don’t hesitate to contact me
We lost 850+ product images. They were not able to restore the images back to the original ones.
This is the reply we received from their team -
"You have created a lot of confusing campaigns and NOTIFIED US OF A MAJOR SYSTEM ERROR. We have tried to do the best we can but your images cannot be restored automatically.
We sent you an email with the original image file attached. Please check your email inbox
We are sorry for the inconvenience!!"
This will make us put additional 150-200 hours in editing all the listings.
We are so sorry for any inconvenience our application has caused to you. We have been trying our best to restore your original images for you, but too many campaigns that leave bugs on each other were running, and unluckily, the number of images is too large to be recovered without leaving any errors.
We sincerely apologize for the problem.
Hope that you will have a better experience with us next time. We have improved our data infrastructure to give you better service.
Wish you a great day!
Easy to use and great customization tools. Like being able to upload my own designs to use as badges. Definitely recommend.
Thank you for the review ^^ This is our motivation to develop more outstanding features in the future.
Updated my review as customer service was very response in resolving my problem. App works great now and does exactly what I need, even on mobile. Love it!
Dear Kearaz,
Thanks very much for your balanced and fair review. I appreciate your kind words and professional demeanor and look forward to seeing more of your work in the future.
Could not revert changes for over 100 products, corrupted half of the images and now the software is bugged at "1 second remaining" whenever we're trying to revert the Watermarks, use at your own risk of having to reupload all your products images...
Hi,
We're really sorry for bringing you such a bad experience. To solve the problem, we have unlisted our app on Shopify store in order to check and fix the bug. Hopefully, in the near future, when we have done, we will have a chance to serve you. Once again, we would like to extend our sincere apologies to you.
Have a nice day and good luck with your business!