Yotpo: Loyalty & Rewards

Yotpo: Loyalty & Rewards

Free plan available. Additional charges may apply.
Rating (4.7)
Reviews
Developer

Highlights

Popular with businesses like yours
  • Based in United States
Built for your business
  • Works with the latest themes

About this app

Launched

July 28, 2015

Languages

English

Works with

Shopify POS, Checkout, Shopify Flow, Yotpo, Klaviyo, ReCharge, Gorgias, SMSbump

Build a customizable, retention-driving loyalty program that offers more than just rewards.

Yotpo Loyalty & Referrals simplifies customer loyalty and retention. Our agile loyalty platform empowers you to launch quickly and iterate endlessly — no dev needed. Customers can earn and redeem points with our 20+ out-of-the-box campaigns, ultimately driving repeat purchases, increasing LTV, and boosting engagement. With our detailed loyalty and referral program analytics, understand consumer behavior and make decisions that catalyze customer retention and create lasting brand loyalty.

Yotpo Loyalty & Referrals simplifies customer loyalty and retention. Our agile loyalty platform empowers you to launch quickly and iterate endlessly — no dev needed. Customers can earn and redeem points with our 20+ out-of-the-box campaigns, ultimately driving repeat purchases, increasing LTV, and boosting engagement. With our detailed loyalty and referral program analytics, understand consumer behavior and make decisions that catalyze customer retention and create lasting brand loyalty. more
  • Monitor and evaluate your loyalty and referral program ROI, AOV, LTV, and more.
  • Customize, launch, and manage your loyalty and rewards program with no code.
  • Motivate repeat purchases and engagement with diverse rewards and VIP tiers.
  • Deploy a tiered program based on points, spend, purchases, or referrals.
  • Our products work together to create a loyalty experience, not just a program.

Pricing

Free

Free to install

Plan available to stores with fewer than 100 monthly orders

  • Rewards Sticky Bar
  • Earn Points for Purchases
  • Points for Creating an Account
  • Referral Program

Gold

$199/month

$0.20 per order after 500 total orders per month

  • Dedicated Rewards Page
  • More Ways to Earn: Instagram Follow, Birthday and more
  • Redeem Points at Checkout
  • Klaviyo & ReCharge Integration

Free

Free to install

Plan available to stores with fewer than 100 monthly orders

  • Rewards Sticky Bar
  • Earn Points for Purchases
  • Points for Creating an Account
  • Referral Program

Gold

$199/month

$0.20 per order after 500 total orders per month

  • Dedicated Rewards Page
  • More Ways to Earn: Instagram Follow, Birthday and more
  • Redeem Points at Checkout
  • Klaviyo & ReCharge Integration

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

2,481 reviews

Overall rating
4.7
Counts per rating level
  • 82% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for enhancing customer loyalty and experience. It's user-friendly, customizable, and integrates seamlessly with Shopify. Features like email reminders for points are beneficial and well-received. Despite some complex support documentation, the customer service is responsive and available 24/7. Some merchants find it a bit pricey, but its effectiveness makes it a valuable investment.

September 28, 2023

The customer support team has been responsible and super helpful with getting us migrated over. Rilu (and others!) were able to get my issues resolved quickly, helped when my brain couldn't handle dealing with behind-the-scenes chaos, and generally made it easy! I appreciate it.

Modern Rascals
Canada
Almost 3 years using the app
Yotpo - L&R replied November 28, 2023

Thank you for writing a review — we value your feedback.

November 22, 2023

I am telling my fellow sellers a cautionary tale. I have been with Yotpo for 7 years.. a long time in the e-commerce world. I have watched this company transition and what has become apparent is 1- there are major speed issues with all yotpo products on your shopify store 2- you will experience Google Console issues and they will expect you and your dev team to invest time to assist with a fix with no economic benefit to you 3- you will experience cost increases year over year and 4- they will have no loyalty to you if you are an older client or if your business goes through a hard season

Of course, companies need to make money but their business model has slowly pulled in things like SMS. What this means for you, fellow retailer, is that you will lose compatibility with critical channels (like say, Attentive for SMS). Their response? Just move to us... bundle and save- and they treat the precious company you've built like a cable and telephone contract.

This insidious way of doing business is bad for all small businesses. There are plenty of better options that won't weigh down your site, cause SEO issues and throw compatibility roadblocks into the mix (as well as save you a considerable amount of cash).

This is my 15th year running my brand. My reviews are few and far between for stack tech however when I see predatory contract management that hurts business and overall operations I am compelled to share it to prevent the heartache and replatforming we are now going to undertake.

Darn Good Yarn
United States
12 months using the app
Yotpo - L&R replied November 29, 2023

We wanted to reach out directly to thank you for your candid Product review. We appreciate your partnership over these past seven years and do apologize for the experience you are currently having as it relates to product, pricing, and service.
We understand there are outstanding items that are critical to your business to resolve. We do not take that lightly. Our Black Friday code freeze is still in place until the end of the week to ensure stability for our merchants during the busiest time of the year. As soon as the freeze is lifted at the end of this week, our R&D team will be able to push a fix for the SEO concerns you mentioned and as for the load speed issue we do plan to release improvements on that front as well in a few weeks.
Regarding your experience with your contact, we do apologize for the experience you had and hope we can work together with your account team to find pricing that makes sense for your business needs today - especially in light of our longstanding partnership.
We appreciate you and the Darn Good Yard team - and hope we can find a path forward together. We'd love to have a discussion regarding the alternative strategy and feature functionality that is critical for you going into 2024. We will reach out to you directly via email to discuss that.

November 13, 2023

I recently integrated Yotpo into my Shopify store, and I must say it's been a game-changer for my business! This app seamlessly enhances the customer experience, and I am thrilled with the results.

One of the standout features of Yotpo is its user-friendly interface. Setting up the app was a breeze, and the customization options allowed me to align it perfectly with my brand aesthetics. The integration with Shopify was flawless, and I could see the impact on my site almost immediately.

GRACE KARIN
Hong Kong SAR
About 1 month using the app
Yotpo - L&R replied November 28, 2023

Thanks for your feedback, we really appreciate it.

About this app

Launched

July 28, 2015

Languages

English

Works with

Shopify POS, Checkout, Shopify Flow, Yotpo, Klaviyo, ReCharge, Gorgias, SMSbump

Built by Yotpo - L&R

About Yotpo - L&R

4.7 average rating

8 years building apps for the Shopify App Store

400 Lafayette St, Yotpo Ltd, New York, NY, 10003, US

Support

Send a message

+1 (844) 292-4097

loyaltyrefferals_support@yotpo.com

More apps like this

4.4 out of 5 stars 34 total reviews Free plan available
Sell digital gift card, reward store credit & loyalty program
Built for Shopify
4.8 out of 5 stars 5519 total reviews Free plan available
Loyalty program - points, rewards, referrals, & VIP
4.9 out of 5 stars 2946 total reviews Free plan available
Boost ambassador sales with influencer & affiliate marketing