Overall rating Based on 2048 reviews
still to early to tell. i am having some tech issues .. it takes pretty long for anyone to respond back and no one here locally can help me apparently. i hope my issues will be resolved. it looks like this will be great once it works with no hiccups
This app is very intuitive and user-friendly. This makes rewarding my customers a lot easier to manage.
Using with Shopify POS work 1/3 times and now stop work, contact by email and chat but no one reply.
Paisley & Gray
This app is very user friendly. Hoping to generate a lot of revenue very soon. With more promotion I think it will do well.
PRESTIDGE beaute' Active Organics
The app isn't rendering icons correctly since we launched it, the "refer a friend" option doesn't even show up. we have been reaching out to support to no avail, and are extremely disappointed in the service. We upgraded, thinking that the free version was glitchy on purpose, because we had launched it via our newsletter (because it initially appeared to be working correctly), and were worried about our customers experience. We want a refund for the upgrade and to discontinue using this app. Shopify should not be encouraging faulty plug-ins/apps to their customers. We have spend a lot of time setting up to no success, and it's very upsetting that there is NO SUPPORT!
I had to cancel my subscription for Swell before even launching the app due solely to the lack of customer service from Swell, which was recently acquired by Yotpo.
After many hours configuring the app on my own, I contacted support with three final (and uncomplicated) questions. After more than two weeks, two additional follow-up e-mails to support, and additional e-mails to a sales rep, I have still not received a single response from Swell's support team.
Even worse, the sales rep suggested that I pay more to receive better service on the premium enterprise plan. I paid approximately $300/month for the gold plan, which is the highest self-service tier.
I also investigated Yotpo, as I was looking for a product review app to integrate with Swell rewards. After following up multiple times with a sales rep for help and information, I was quoted about $8K/year.
It would be absurd to pay this company anything, let alone $11K+/year, for this level of service. There are plenty of other options for both rewards and review apps.
im still testing this app so thank you for this but im think that would be nice to work with you with referal program
Good app, hardly any basic customer service. Offers good customization details for loyalty points and retention.
So great! Really going to take my business to the next level. I'm using it to run an excellent referral program, along with rewarding my repeat customers to make more money and spread my awareness.