Reviews (889)

Overall rating
4.7
Counts per rating level
  • 85% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants value this app for creating tailored loyalty programs that enhance customer engagement. It's praised for powerful features, easy setup, and compatibility with headless storefronts. Merchants report reliable performance, especially during program relaunches. The support team is commended for quick, professional assistance and effective problem resolution. The chat feature is highlighted as a useful tool for quick answers and support.

June 3, 2026

Great service from Christian, thanks!

Bird & Blend Tea Co.
United Kingdom
About 1 year using the app
April 23, 2026

Nyle was helpful and efficient and new exactly how to assist me. Offered resources for information in a quick and understandable way! Thanks!!

SpiritHoods
United States
Almost 6 years using the app
April 22, 2026

Thank you Nyle for the great support! Very efficient conversation. Nyle has been most helpful and excellent in the communication.

Elastique France
France
3 months using the app
March 24, 2026

Stephanie was extremely helpful. She got to the bottom of my issue quickly and sent an easy to follow video on how to correct it.

Kion
United States
About 6 years using the app
March 15, 2026

I like the support I received from Jeff (support agent) in identifying the issues I am currently facing. I appreciate his patience and his ability to provide clear and professional explanations of the issues. Overall, I am happy with Yotpo support. They always help me whenever I have a question.

Star Discount Chemist
Australia
Over 3 years using the app
March 12, 2026

Stephanie was amazing. Very helpful and quick to help resolve the issue.

NATORI
United States
Over 1 year using the app
March 12, 2026

Nyle was great, and very helpful - especially when I was unable to connect to Shopify!

Evelyn & Bobbie
United States
Over 6 years using the app
April 13, 2026

Jeff was really helpful. Thank you so much!

Frank Body | AU & NZ
Australia
9 months using the app
February 24, 2026

Eleen was assisting me in editing the details of a customer account, such good customer service + very clear in what needed to be done!

RUBY
New Zealand
About 3 years using the app
February 24, 2026

Thanks Stephanie for the outstanding customer service!

Frank Body | USA
United States
7 months using the app