Reviews (940)

Overall rating
4.7
Counts per rating level
  • 84% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants value this app for creating tailored loyalty programs that enhance customer engagement. It's praised for customization options, integration with headless storefronts, and ease of setup, allowing effective rewards management. The app performs reliably, even during program expansions. Customer support is frequently highlighted as quick, professional, and effective, with the team going above and beyond to assist, ensuring a stress-free experience.

March 24, 2026

Stephanie was extremely helpful. She got to the bottom of my issue quickly and sent an easy to follow video on how to correct it.

Kion
United States
About 6 years using the app
March 12, 2026

Nyle was great, and very helpful - especially when I was unable to connect to Shopify!

Evelyn & Bobbie
United States
Over 6 years using the app
March 15, 2026

I like the support I received from Jeff (support agent) in identifying the issues I am currently facing. I appreciate his patience and his ability to provide clear and professional explanations of the issues. Overall, I am happy with Yotpo support. They always help me whenever I have a question.

Star Discount Chemist
Australia
Over 3 years using the app
February 21, 2026

Great customer service! Stephanie helped solve my issue, made great suggestions, and helped me implement those.

notes to self® socks
United States
Over 3 years using the app
February 24, 2026

Eleen was assisting me in editing the details of a customer account, such good customer service + very clear in what needed to be done!

RUBY
New Zealand
About 3 years using the app
February 4, 2026

Nyle was very helpful and explained everything I need to know! Nyle is an asset!

Anne Klein
United States
Almost 5 years using the app
March 18, 2026

Nyle was amazing to work with. Great customer service and knowledge!

Poly & Bark
United States
Almost 2 years using the app
March 3, 2026

Excellent loyalty program app. Also, Stephanie was a great help!

Imperial
United States
About 2 years using the app
February 22, 2026

Jeff was amazing and helped answer all of my migration questions!

Tails Up, Pup
United States
Over 2 years using the app
March 12, 2026

Stephanie was amazing. Very helpful and quick to help resolve the issue.

NATORI
United States
Over 1 year using the app