Overall rating
4.7
Counts per rating level
  • 82% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for enhancing customer loyalty and experience. It's user-friendly, customizable, and integrates seamlessly with Shopify. Features like email reminders for points are beneficial and well-received. Despite some complex support documentation, the customer service is responsive and available 24/7. Some merchants find it a bit pricey, but its effectiveness makes it a valuable investment.

September 28, 2023

The customer support team has been responsible and super helpful with getting us migrated over. Rilu (and others!) were able to get my issues resolved quickly, helped when my brain couldn't handle dealing with behind-the-scenes chaos, and generally made it easy! I appreciate it.

Modern Rascals
Canada
Almost 3 years using the app
Yotpo - L&R replied November 28, 2023

Thank you for writing a review — we value your feedback.

November 22, 2023

I am telling my fellow sellers a cautionary tale. I have been with Yotpo for 7 years.. a long time in the e-commerce world. I have watched this company transition and what has become apparent is 1- there are major speed issues with all yotpo products on your shopify store 2- you will experience Google Console issues and they will expect you and your dev team to invest time to assist with a fix with no economic benefit to you 3- you will experience cost increases year over year and 4- they will have no loyalty to you if you are an older client or if your business goes through a hard season

Of course, companies need to make money but their business model has slowly pulled in things like SMS. What this means for you, fellow retailer, is that you will lose compatibility with critical channels (like say, Attentive for SMS). Their response? Just move to us... bundle and save- and they treat the precious company you've built like a cable and telephone contract.

This insidious way of doing business is bad for all small businesses. There are plenty of better options that won't weigh down your site, cause SEO issues and throw compatibility roadblocks into the mix (as well as save you a considerable amount of cash).

This is my 15th year running my brand. My reviews are few and far between for stack tech however when I see predatory contract management that hurts business and overall operations I am compelled to share it to prevent the heartache and replatforming we are now going to undertake.

Darn Good Yarn
United States
12 months using the app
Yotpo - L&R replied November 29, 2023

We wanted to reach out directly to thank you for your candid Product review. We appreciate your partnership over these past seven years and do apologize for the experience you are currently having as it relates to product, pricing, and service.
We understand there are outstanding items that are critical to your business to resolve. We do not take that lightly. Our Black Friday code freeze is still in place until the end of the week to ensure stability for our merchants during the busiest time of the year. As soon as the freeze is lifted at the end of this week, our R&D team will be able to push a fix for the SEO concerns you mentioned and as for the load speed issue we do plan to release improvements on that front as well in a few weeks.
Regarding your experience with your contact, we do apologize for the experience you had and hope we can work together with your account team to find pricing that makes sense for your business needs today - especially in light of our longstanding partnership.
We appreciate you and the Darn Good Yard team - and hope we can find a path forward together. We'd love to have a discussion regarding the alternative strategy and feature functionality that is critical for you going into 2024. We will reach out to you directly via email to discuss that.

November 13, 2023

I recently integrated Yotpo into my Shopify store, and I must say it's been a game-changer for my business! This app seamlessly enhances the customer experience, and I am thrilled with the results.

One of the standout features of Yotpo is its user-friendly interface. Setting up the app was a breeze, and the customization options allowed me to align it perfectly with my brand aesthetics. The integration with Shopify was flawless, and I could see the impact on my site almost immediately.

GRACE KARIN
Hong Kong SAR
About 1 month using the app
Yotpo - L&R replied November 28, 2023

Thanks for your feedback, we really appreciate it.

October 2, 2023

So far, it's been significantly better than the loyalty and referral app we were using prior. While the initial onboarding process was disjointed because our rep was leaving, the Yotpo team quickly found a replacement and helped with every step of the onboarding and making sure our programs (and email flows within Klaviyo) were set up optimally. Special shoutout to Angelo who helped checked every detail of our program and got us optimized!

Sunday Farms
Canada
4 months using the app
Yotpo - L&R replied November 28, 2023

We appreciate your feedback, thank you! We are continuing to better our products and will continue to do so to continuously provide the best customer experience there is!

November 8, 2023

The online part works nicely, but I'll have to share the perspective of a brick and mortar retailer with ShopifyPOS. It stopped working on POS 4-5 months ago and it hasn't been fixed. So, it doesn't seem to be a good fit for those who focus who have stores. We'll probably be looking elsewhere for one that'll work well with POS.

Chalet
United States
Over 2 years using the app
September 5, 2023

Excellent customer service! App definitely helps gain and retain customers.

Shining Light Dolls
United States
About 4 years using the app
October 17, 2023

Such a great platform! The customer support team - especially Rilu has been above and beyond! We have been able to get our program set up so quickly and with such ease - wish we had started sooner! Great work to all, thanks again Rilu and Yotpo!

SumaNurica
Australia
2 days using the app
Yotpo - L&R replied November 28, 2023

Thank you for sharing your thoughts with us!

October 14, 2023

very prompt, very professional and easy to work with

Lulu's Body Jewelry
United States
7 months using the app
Yotpo - L&R replied November 28, 2023

Thank you for writing a review — we value your feedback and are delighted on the experience you've had with us recently!

October 3, 2023

Staff is quick to respond to questions! Thank you!

Melissas Produce
United States
Over 2 years using the app
Yotpo - L&R replied November 28, 2023

Thank you for writing a review — we value your feedback. We aim to provide the best customer experience and we are glad it left a mark!

November 13, 2023

Installed this today and we're already so happy with the customer service. We're not ready to commit to a priced plan yet and Gabrielle S was able to help us resolving a query on our free plan, even offering to log in as a collaborator and do it for us. Once we have proper traffic coming through will be 100% upgrading to a paid plan as the customer service was amazing and the turnaround was so quick. Thank you

ETHOS
Australia
About 4 hours using the app
Yotpo - L&R replied November 28, 2023

Thank you for sharing your thoughts with us!