Reviews (2,606)

Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer engagement and loyalty with features like point redemption at checkout and integration with email marketing for reward triggers. It offers customizable referral and rewards pages and allows manual point additions, providing flexibility. The app's customer service is frequently praised for being responsive and knowledgeable, with live chat support enhancing the user experience.

December 26, 2024

Jeff Q was extremely helpful and efficient when I needed quick assistance with a customer during the height of the holiday season! Appreciate it!

FREEBIRD STORES
United States
Over 3 years using the app
January 22, 2025

John B. was extremely helpful in quickly identifying our root cause and came to a speedy resolution for us.

RMS Beauty
United States
Over 6 years using the app
January 12, 2025

John B assisted me quickly with my concern. Thank you so much for your help! You are amazing.

Ooni USA
United States
Over 4 years using the app
December 2, 2024

Yotpo consistently provides excellent support! Anytime I have a question or issue, their team is prompt, responsive, and incredibly helpful. A special shoutout to Jeff Q, who assisted me today with speed and efficiency—thank you for making the process so smooth!

Chella
United States
Over 4 years using the app
February 12, 2025

Vergian B was great to work with today. She was able to help me quickly resolve an issue for a customer.

Lauriebelles
United States
Over 1 year using the app
December 27, 2024

they helped me when I needed to add points for my customers

Wooltari
United States
Over 3 years using the app
November 12, 2024

John B was a great help in making sure my gift codes were set up correctly and that my rewards email trigger was added into Klaviyo so that I could offer my program members a reward with no worry!

KicKee Pants
United States
Over 2 years using the app
November 10, 2024

John B. was quick to respond and identify the problem I was experiencing, which meant I could, in turn, provide timely customer service to my customers.

Thank you for being so helpful today, John!

Temple of the Sun Jewellery
Australia
Almost 3 years using the app
Yotpo - L&R replied November 12, 2024

We appreciate your feedback, thank you! We are continuing to better our products and people to continuously provide the best customer experience there is!

February 5, 2025

John B provided excellent service! He was incredibly helpful and knowledgeable.

AspenClean
Canada
Almost 4 years using the app
February 4, 2025

The customer service from John B is awesome, fixed the problem in 2 mins, thank you!

You & All
Australia
Over 1 year using the app