Reviews (2,596)

Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for enhancing the shopping experience by allowing customers to redeem loyalty points at checkout, boosting engagement and customer lifetime value. It features customizable loyalty and referral programs, and integrates with platforms like Klaviyo. The support team is highlighted for their prompt, knowledgeable service, aiding in setup, troubleshooting, and optimization.

December 26, 2024

Jeff Q was extremely helpful and efficient when I needed quick assistance with a customer during the height of the holiday season! Appreciate it!

FREEBIRD STORES
United States
Over 3 years using the app
November 12, 2024

John B was a great help in making sure my gift codes were set up correctly and that my rewards email trigger was added into Klaviyo so that I could offer my program members a reward with no worry!

KicKee Pants
United States
Over 2 years using the app
November 10, 2024

John B. was quick to respond and identify the problem I was experiencing, which meant I could, in turn, provide timely customer service to my customers.

Thank you for being so helpful today, John!

Temple of the Sun Jewellery
Australia
Almost 3 years using the app
Yotpo - L&R replied November 12, 2024

We appreciate your feedback, thank you! We are continuing to better our products and people to continuously provide the best customer experience there is!

December 2, 2024

Yotpo consistently provides excellent support! Anytime I have a question or issue, their team is prompt, responsive, and incredibly helpful. A special shoutout to Jeff Q, who assisted me today with speed and efficiency—thank you for making the process so smooth!

Chella
United States
Over 4 years using the app
January 12, 2025

John B assisted me quickly with my concern. Thank you so much for your help! You are amazing.

Ooni USA
United States
Over 4 years using the app
December 27, 2024

they helped me when I needed to add points for my customers

Wooltari
United States
Over 3 years using the app
November 13, 2024

This app is great and customer service is so helpful. Really appreciate your help John B. today. Such great help. John help resolve the issue effortlessly. Thank you so much!

Angel Dear
United States
Over 1 year using the app
December 11, 2024

John helped us pull much needed results. Thanks again

Odacité
United States
Almost 3 years using the app
November 3, 2024

I had to get help via live chat and John B was helpful, efficient, and sorted the issue right away. Thanks! :)

Go-To Skincare
Australia
Over 3 years using the app
Yotpo - L&R replied November 12, 2024

Thanks for your feedback, we really appreciate it.

October 16, 2024

John B was very quick to address an issue and find the solution for one of our email flows – thanks!

Roo & You
Canada
Over 3 years using the app
Yotpo - L&R replied October 18, 2024

We appreciate your feedback, thank you! We are continuing to better our products and people to continuously provide the best customer experience there is!