Overall rating
Counts per rating level
  • 82% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its easy use, seamless Shopify integration, and efficient performance. They value features like email reminders for points and its ability to enhance customer engagement. The app's customer support, particularly the live chat and 24/7 availability, is praised for its promptness. Merchants also find the customization options and code embedding education useful. The free plan is appreciated for its basic functionality, and the app is recognized for its quick issue resolution and time-saving capabilities.

May 31, 2023

Just launched our L&R program today and overall it was quite seamless and straighforward! I had reached out to the live support for help with getting the program activated and live on our site and Jovan (I think that was their name), was super helpful and prompt. They had the program up and running within 10 minutes. I'm not sure how long it would have taken me if I tried to do it out on my own, but it made the launch feel so much less stressful. Thank you!

Ferosom Forte
20 days using the app
Edited April 9, 2023

This morning the first thing I encountered on my shop was that I was not able to implement some features I needed. Lemuel P assisted me with expertise and fast response and immediately implemented what I needed done. I appreciate you Lemuel and this app as it's a beautiful feature to have.

Angelo responded to my request for help with a professional and friendly approach. He restated what I wanted help with, shared links to confirm we were on the same page, then implemented exactly what he said he would, and it translated into a clear resolution for my issue. To Angelo, I say, "You have been a tremendous help and did so so quickly. Thank you, Angelo!"

Sentient Beauty Fashions
United States
6 months using the app
June 24, 2023

Initial set up was pretty straight forward, but then there were a few questions I had and bits I wasn't entirely sure how to set up. I contacted the customer service team and was helped by Lemuel. They were amazing and patiently helped me set everything up. I am very happy with the results

Edith and Blanche
United Kingdom
About 1 month using the app
February 14, 2023

The app does what you want, it is clear and clean! I had trouble adding the code into my Shopify store, I got helped in a few seconds, and Erwin John C helped me with super clear instructions. Problem got fixed in a 5min! Great customer service

Peak Bakery
2 months using the app
March 8, 2023

This is a great app with excellent and prompt customer support. There was an issue with the conversion rate between Japanese yen and points, which resulted in some customers receiving the wrong amount of points, but the support team quickly resolved the problem, which was a huge help. The app offers a balanced solution for beginner shops as it allows for basic functionality with the free plan.

suimok online
7 days using the app
Yotpo - L&R replied March 14, 2023

Thank you for sharing your thoughts with us!

December 19, 2022

I’ve only been using Yotpo for a short time but I’ve submitted around 3 requests for help so far. One was complex. And every time they’ve been extremely proactive in helping me resolve any issues (most are just due to me setting something up incorrectly).
They always let you know who is dealing with your request so you feel connected to the business

A Novel Place Bookshop
United Kingdom
About 1 month using the app
December 29, 2022

The Yotpo team is hands down the best of the best when it comes to both the platform & the people! We have loved have all of our customer experience & loyalty features all in one place. We work with the best account managers, and the support team is just as great. Our experience has been superb and we are excited to continue using Yotpo!

DIME® Beauty
United States
Over 1 year using the app
January 10, 2023

Aldene most recently helped me with a number of tasks in one ticket. I have also had the pleasure of working with several different support agents that have been beyond helpful. Always so easy to get things done and the Yotpo products are also fairly easy to plug and play with. Very happy with the products and services!

Cos Bar
United States
6 months using the app
November 21, 2022

App is exactly what a growing site is looking for in customer interaction. I had their customer service walk me through how to install the code on my site myself! It was quick and easy, and I'm excited to put it to use.

Yes Men Outfitters
United States
25 days using the app
January 4, 2023

I rarely leave reviews, but these guys are deserving! Not only is the app robust and flexible, but their customer support was terrific. Vergian answered all of my questions thoughtfully so that we can better understand the available options and make the right choice for us. Really grateful! Thanks again.

Family Wineries Direct
United States
About 1 month using the app