Reviews (2,586)

Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface and seamless Shopify integration, enhancing customer experience without requiring deep technical skills. The customer support is highly praised for its responsiveness and efficiency. Features like the rewards bar and referral widget are noted for engaging customers and boosting business value. Merchants report positive impacts on business operations and customer engagement.

November 12, 2024

John B was a great help in making sure my gift codes were set up correctly and that my rewards email trigger was added into Klaviyo so that I could offer my program members a reward with no worry!

KicKee Pants
United States
Over 2 years using the app
November 10, 2024

John B. was quick to respond and identify the problem I was experiencing, which meant I could, in turn, provide timely customer service to my customers.

Thank you for being so helpful today, John!

Temple of the Sun Jewellery
Australia
Almost 3 years using the app
Yotpo - L&R replied November 12, 2024

We appreciate your feedback, thank you! We are continuing to better our products and people to continuously provide the best customer experience there is!

December 2, 2024

Yotpo consistently provides excellent support! Anytime I have a question or issue, their team is prompt, responsive, and incredibly helpful. A special shoutout to Jeff Q, who assisted me today with speed and efficiency—thank you for making the process so smooth!

Chella
United States
Over 4 years using the app
October 16, 2024

John B was very quick to address an issue and find the solution for one of our email flows – thanks!

Roo & You
Canada
Over 3 years using the app
Yotpo - L&R replied October 18, 2024

We appreciate your feedback, thank you! We are continuing to better our products and people to continuously provide the best customer experience there is!

November 13, 2024

This app is great and customer service is so helpful. Really appreciate your help John B. today. Such great help. John help resolve the issue effortlessly. Thank you so much!

Angel Dear
United States
Over 1 year using the app
November 3, 2024

I had to get help via live chat and John B was helpful, efficient, and sorted the issue right away. Thanks! :)

Go-To Skincare
Australia
Over 3 years using the app
Yotpo - L&R replied November 12, 2024

Thanks for your feedback, we really appreciate it.

December 11, 2024

John helped us pull much needed results. Thanks again

Odacité
United States
Almost 3 years using the app
October 23, 2024

Gabriel S on the chat support line was incredibly helpful. He was able to get some things live on our site that helped us launch.

Bare Necessities
United States
2 months using the app
Yotpo - L&R replied November 1, 2024

Thank you for writing a review. We value your feedback and are delighted on the experience you've had with us recently!

September 4, 2024

John B, is really helpful and kind supporter! He tried to helped me a lot even our system is troublesome. I would love ask him if I will have some question next time.

MDNA SKIN
United States
About 5 years using the app
Yotpo - L&R replied November 12, 2024

Thank you for writing a review. We value your feedback and are delighted on the experience you've had with us recently!

October 18, 2024

Wynn N was a great help. Even though my case was complicated, they provided me with wonderful assistance and guidance :)

Your KAYA
Poland
Over 2 years using the app
Yotpo - L&R replied November 1, 2024

Thank you for writing a review and we value your feedback. We aim to provide the best customer experience and we are glad it left a mark!