Reviews (2,550)

Overall rating
4.7
Counts per rating level
  • 82% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its customer support, particularly noting team members like John B and Gabriel S for their responsiveness. The app is celebrated for its user-friendly interface and smooth integration with Shopify, making setup easy. Its customizable features allow merchants to align the app with their brand aesthetics effectively. Merchants have observed increased customer engagement and sales due to the app's robust rewards and referral programs. The availability of 24/7 customer support is also highlighted as a significant benefit.

July 31, 2024

Technical Support Service is great, thanks Gabriel! Very efficiency!

Lazynoon
Hong Kong SAR
About 7 years using the app
Yotpo - L&R replied August 4, 2024

We appreciate your feedback, thank you! We are continuing to better our products and people to continuously provide the best customer experience there is!

August 30, 2024

Useful app with great support

Bedfolk
United Kingdom
About 3 years using the app
Yotpo - L&R replied September 3, 2024

Thank you for writing a review and we value your feedback. We aim to provide the best customer experience and we are glad it left a mark!

September 9, 2024

John B. was fantastic at solving our problem and delivering top-notch service with impressive efficiency. Thanks John!

Rusty Australia
Australia
About 1 year using the app
September 4, 2024

Yotpo has been great to us. John B was super helpful in the chat!

procompression.com
United States
11 months using the app
September 3, 2024

John B assisted me today with opt'ing a customer in. Very quick and helpful.

Thermomix
United States
About 1 year using the app
July 22, 2024

Charlie I. was very helpful in getting me set up in my store! I built out the rewards program and he was great in assisting me with embedding all the necessary code and even created a rewards page for me. Thank you Charlie!

The Urban + The Mystic
United States
6 days using the app
Yotpo - L&R replied August 4, 2024

Thank you for writing a review. We value your feedback and are delighted on the experience you've had with us recently!

July 12, 2024

Alyssa was of great help. My only frustration was the conflicting information I was receiving. I appreciate Alyssa's patience and help with the issue I had.

Mellow Fellow
United States
8 months using the app
September 4, 2024

I want to express my gratitude to Gabriel for his outstanding support. His assistance has been invaluable, and his help in navigating the complexities has been greatly appreciated. Thank you so much for your dedication and expertise!

Staging - Positive Grid
United States
2 months using the app
August 29, 2024

The YOTPO agents are always quick to assist. Vergian was an outstanding agent.

goodr sunglasses
United States
Over 2 years using the app
June 30, 2024

JOHN B was very helpful and thoroughly answered my question quickly.

ThirdLove
United States
About 5 years using the app
Yotpo - L&R replied July 2, 2024

Thank you for writing a review and we value your feedback. We aim to provide the best customer experience and we are glad it left a mark!