Reviews (2,580)

Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface and seamless Shopify integration, enhancing customer experience without requiring deep technical skills. The customer support is highly praised for its responsiveness and efficiency. Features like the rewards bar and referral widget are noted for engaging customers and boosting business value. Merchants report positive impacts on business operations and customer engagement.

August 12, 2024

John B was great - extremely helpful, quick to respond, and resolved the issue I was having!

purlisse
United States
Over 4 years using the app
October 22, 2024

Amazing customer support, John B helped me with my concern promptly.

Skipper AU
Australia
8 months using the app
Yotpo - L&R replied November 1, 2024

Thanks for your feedback, we really appreciate it.

September 6, 2024

The phone number they list is wrong and for an air conditioning company. Also no live chat.
Hurts our businesses when clients have questions that we cannot get quick answers too.

Unveil Restorative Hair Care
United States
Almost 2 years using the app
Yotpo - L&R replied September 23, 2024

We're sorry to hear that you're experiencing issues with our product. Our team has contacted you a few times, but we haven't heard back. We encourage you to reach out to our support team so that we can better understand the issue and find a solution.

October 17, 2024

Gabriel was the most helpful and incredibly patient!

Bubble Skincare
United States
Almost 3 years using the app
Yotpo - L&R replied November 1, 2024

Thank you for writing a review. We value your feedback and are delighted on the experience you've had with us recently!

October 16, 2024

Thank you John B and all the other customer service agents. Very helpful and patient.

Hulala Home
United States
3 months using the app
Yotpo - L&R replied October 18, 2024

Thank you for writing a review. We value your feedback and are delighted on the experience you've had with us recently!

August 15, 2024

John B was great - extremely helpful, quick to respond, and resolved the issue I was having!

SONGMICS HOME | FR
Germany
Over 1 year using the app
October 13, 2024

thank you John B, great help!

Poppy Lissiman
Australia
Over 1 year using the app
Yotpo - L&R replied October 18, 2024

Thank you for sharing your thoughts with us!

September 9, 2024

John B. was fantastic at solving our problem and delivering top-notch service with impressive efficiency. Thanks John!

Rusty Australia
Australia
About 1 year using the app
August 13, 2024

John B was the best! so helful
in a few minutes he sorted everything out with so much kindness.
tnx:)

Kumi
Israel
Almost 2 years using the app
September 4, 2024

Yotpo has been great to us. John B was super helpful in the chat!

procompression.com
United States
11 months using the app