Reviews (2,580)

Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface and seamless Shopify integration, enhancing customer experience without requiring deep technical skills. The customer support is highly praised for its responsiveness and efficiency. Features like the rewards bar and referral widget are noted for engaging customers and boosting business value. Merchants report positive impacts on business operations and customer engagement.

July 17, 2024

John B was friendly and helpful, 5 stars for customer service but 4 stars as he wasn't able to resolve the problem, I may have to contact them again if it doesn't resolve on its own.

Alice West Art
Australia
Over 3 years using the app
October 30, 2024

Wonderful support from Vergian B!

Boody Australia
Australia
About 2 years using the app
Yotpo - L&R replied November 1, 2024

Thanks for your feedback, we really appreciate it.

Edited September 26, 2024

The YOTPO agents often are swift with their assistance. Gabriel S. was very attentive!

goodr sunglasses
United States
Over 2 years using the app
July 31, 2024

Technical Support Service is great, thanks Gabriel! Very efficiency!

Lazynoon
Hong Kong SAR
About 7 years using the app
Yotpo - L&R replied August 4, 2024

We appreciate your feedback, thank you! We are continuing to better our products and people to continuously provide the best customer experience there is!

September 23, 2024

Great help and very patient!

Art of Skincare
United States
6 months using the app
Yotpo - L&R replied September 27, 2024

Thanks for your feedback, we really appreciate it.

July 6, 2024

John B replied quickly and looked into the issue within minutes! Thanks John B

LSKD
Australia
About 3 years using the app
Yotpo - L&R replied July 8, 2024

We appreciate your feedback, thank you! We are continuing to better our products and people to continuously provide the best customer experience there is!

August 21, 2024

Jeff Q is a star! Very eager to help.

RV Online
Australia
6 months using the app
July 15, 2024

My issues & requests are always dealt with quickly! Thank you Yotpo Support!

Knobby Underwear
Australia
About 2 years using the app
August 29, 2024

GREAT CUSTOMERS SEVICE!

Shak-it jewelry
Israel
Over 1 year using the app
July 22, 2024

Charlie I. was very helpful in getting me set up in my store! I built out the rewards program and he was great in assisting me with embedding all the necessary code and even created a rewards page for me. Thank you Charlie!

The Urban + The Mystic
United States
6 days using the app
Yotpo - L&R replied August 4, 2024

Thank you for writing a review. We value your feedback and are delighted on the experience you've had with us recently!