We've been using Swell for more than 2 years now. Reymond & Kerby from the support team have been very helpful!
Sand by Saya Japan
I chose to become a paid customer after tackling with a tough customization issue. Reymond had spent countless hours working to solve it with me. The support was fantastic.
We chose Swell Loyalty & Rewards among other apps and it is exactly what we wanted: rewarding both invitees and inviters both in the form of points and discounts.
Good customer support! Reymond has been very responsive, patient and efficient, in helping with all the queries.
For well over a year now, when my customers redeem their rewards and the system makes them a coupon code, it is already expired! This has been ongoing since YOTPO acquired SWELL and their support has been an absolute joke. I’ve contacted them multiple times and they do not give a clear answer or solve the issue, nor is English their first language. Extremely disappointed that YOTPO acquired this app.
Product might be fine, but beware of being billed once you have paused, or cancelled your account. Very disappointed with the way they handle this
Gave 4 stars because i just started using this app and so far so good for the free option. But 5 stars for the support given by Rogelio. He was very responsive and answered my questions in a clear and detailed manner. Thank you Rogelio.
very clear customer service and they reply swiftly with guide. Recommended to you and hope I can get more familiar soon.
It is the best Rewards & Loyalty app I have tried. It's easy to use and it looks great on the website. Also, if you have any issue, they are very helpful and they answer in less than 5 minutes! I recommend this app
B Sides Jeans
We subscribed and had some set backs with our development timeline to integrate and utilize the app. Kerby offered fantastic Customer Support, we received a credit from Shopify in a timely fashion for the months unused. We look forward to onboarding with Swell soon!