Reviews (2,554)

Overall rating
4.7
Counts per rating level
  • 82% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for boosting customer engagement and sales through its rewards system. It's noted for easy migration from other programs like Smile rewards and seamless Shopify integration. Key features include customizable options that match brand aesthetics and tools like a rewards bar and referral widget, which enhance customer lifetime value. However, some features, such as loyalty point redemption at checkout, are only available to Shopify Plus merchants. The app is also commended for its intuitive design and functionality. Customer support is frequently highlighted as responsive and helpful, with specific mentions of team members providing quick and proactive assistance.

April 3, 2024

Una excelente herramienta para fidelizar al cliente. Todo correcto, además John G, en el servicio de atención al cliente me soluciona todos los problemas, rápido y seguro, gracias John G

Lolitas&L
Spain
Over 1 year using the app
Yotpo - L&R replied April 19, 2024

Thank you for writing a review — we value your feedback.

December 19, 2023

They are probably the worst service out there that is quick to take your money but not provide the support for the services. I cancelled this service back in July and they keep on charging me. Charge me again and you will get a lawsuit!

Adventur•ish
United States
6 months using the app
Yotpo - L&R replied April 19, 2024

Thank you for taking the time to leave a review. After looking into your case, we see that all issues raised in this review have been handled. Please feel free to reach out to us at any time if this is not the case or if you have any lingering questions or concerns.

January 25, 2024

Arven was a great help in fixing the app to load correctly on my page.

Blú Rose
United States
Over 1 year using the app
Yotpo - L&R replied April 19, 2024

We appreciate your feedback, thank you! We are continuing to better our products and people to continuously provide the best customer experience there is!

December 1, 2023

Was able to help me out very quickly and efficiently. Thank you!

Amia
United States
3 months using the app
Yotpo - L&R replied December 20, 2023

We appreciate your feedback, thank you!

December 26, 2023

Excellent Service, Gabriel assisted me twice today in adding my referral page to my website and a pop up version too! I couldn't have done it without their help! so thankyou very much :)

Livvys
Australia
13 days using the app
Yotpo - L&R replied April 19, 2024

Thank you for sharing your thoughts with us!

Edited April 18, 2024

So far so good

Claywares
Canada
2 months using the app
Yotpo - L&R replied May 24, 2024

Thanks for your feedback, we really appreciate it.

January 24, 2024

Amazing customer service! Love the app.

Her Juice Bar
United States
7 months using the app
Yotpo - L&R replied April 19, 2024

Thank you for writing a review — we value your feedback.

February 20, 2024

Cela fait deux jours que je contacte l'assistance Yotpo et que Gabriel me répond pour m'aider sur mes différentes questions.

Il est efficace, rapide et très agréable ! Je suis ravie :)

maisonvalencourt
French Polynesia
5 months using the app
Yotpo - L&R replied April 19, 2024

Thank you for writing a review — we value your feedback.

November 13, 2023

Installed this today and we're already so happy with the customer service. We're not ready to commit to a priced plan yet and Gabrielle S was able to help us resolving a query on our free plan, even offering to log in as a collaborator and do it for us. Once we have proper traffic coming through will be 100% upgrading to a paid plan as the customer service was amazing and the turnaround was so quick. Thank you

ETHOS
Australia
About 4 hours using the app
Yotpo - L&R replied November 28, 2023

Thank you for sharing your thoughts with us!

November 2, 2023

Yoben M was so helpful! I really appreciated the speedy help.

Birdwell
United States
About 2 months using the app
Yotpo - L&R replied November 28, 2023

Thank you for writing a review — we value your feedback.