Yotpo: Loyalty & Rewards , 2,451 reviews
I had a question about referral analytics and the customer service was very fast, Alvis C was great
Really thank you so much for the help of Alvis C.
The customer service is very patient and spends a lot of time about one afternoon helping me solve the problem.
GREAT APP! The experience after purchase is incredible! Jerrah M went above and beyond to help me and take the time needed to explain things thoroughly. The app itself is great, and their team is wonderful. Thank you!
Our customers earn rewards points on shipping fees and taxes paid... not just their purchased item's total. This whole experience with Swell / Yotpo rewards has been a nightmare.
Lindsay from the Yotpo loyalty team here 👋
We're so sorry to hear you've had a negative experience. Under the General Settings tab, you're actually able to update your settings to not include shipping and taxes in the order total. If you'd like assistance updating this and/or more information about this setting, please refer back to your open case and our team can assist you in solving this issue.
So far, I'm only on the setting up phase- haven't gone live. But the team has been very helpful- especially on my last chat Era P has been amazing answering all my questions. Looking forward to using this app!
I had Josephine help me via chat...she was phenomenal. She took over and helped me achieve everything I needed to get my rewards program to perfection. I am so thankful for her help and guidance in all matters. She was so kind and really listened to what I was wanting. I highly recommend Yotpo for your rewards needs. Its such a wonderful program to use.
Just downloaded this app tonight and immediately wanted to know if I could give points to the customers who had been shopping since my site opened. I also wanted to know if I could change the position of the "rewards" tab on my website. So I sent a chat at 1:45AM and immediately got a response from Rachel A. She was EXTREMELY helpful! She knew immediately how to solve each question I had, and even gave me more information for the future. There was no waiting time. I am beyond impressed! Thank you for helping me out in the middle of the night Rachel!
I like this app but I really want more integrations with Privy and affiliate programs. Hopefully, they will be introduced soon.
I had an issue with the referral code not pulling across to ReCharge correctly. Having contacted support, I was assigned Jerrah and he looked into the issue comprehensively. Sending back screenshots of his work and being on hand to answer any further queries until I was happy. Very pleased with the resolution and customer support.
The page builder was easy to set up and gave it a leg up over similar rewards apps. What would make Yotpo the best rewards app is if their integrations with Klaviyo wasn't so expensive. $249 if you want to do any useful integrations and points versus similar apps that are free and much cheaper.