Reviews (2,619)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly praise this app for its comprehensive loyalty programs and rewards systems that boost customer engagement. They appreciate its seamless integration with email marketing tools and efficient account and points management. The support team is consistently commended for their quick resolution of issues via responsive live chat services, significantly enhancing customer service and business operations.
Refine
-
By rating
I want to express my gratitude to Gabriel for his outstanding support. His assistance has been invaluable, and his help in navigating the complexities has been greatly appreciated. Thank you so much for your dedication and expertise!
Thank you for writing a review and we value your feedback. We aim to provide the best customer experience and we are glad it left a mark!
John B was great as always! Quick and responsive for the issue brought to his attention.
John B was friendly and helpful, 5 stars for customer service but 4 stars as he wasn't able to resolve the problem, I may have to contact them again if it doesn't resolve on its own.
My issues & requests are always dealt with quickly! Thank you Yotpo Support!
Technical Support Service is great, thanks Gabriel! Very efficiency!
We appreciate your feedback, thank you! We are continuing to better our products and people to continuously provide the best customer experience there is!
Charlie I. was very helpful in getting me set up in my store! I built out the rewards program and he was great in assisting me with embedding all the necessary code and even created a rewards page for me. Thank you Charlie!
Thank you for writing a review. We value your feedback and are delighted on the experience you've had with us recently!
Great help and very patient!
Thanks for your feedback, we really appreciate it.
The YOTPO agents often are swift with their assistance. Gabriel S. was very attentive!
JOHN B was very helpful and thoroughly answered my question quickly.
Thank you for writing a review and we value your feedback. We aim to provide the best customer experience and we are glad it left a mark!
Definitely the issues have not been resolved.
After nearly 1 year using the app...
Update on the review - it will definitely make you loose money.
The interface is so confusing, nothing works properly when you set up a system.
I would say the main issue is the difficult to set up/use interface, and customer service that is below standard and very unhelpful.
Overall, I would not advise to install this, even if you have a developer.
Thank you for taking the time to leave a review — we sincerely apologize for the inconveniences. Our records show that our team has been in a call with you and have resolved all issues and answered all inquiries about the product. If there's anything else we can do to assist you, please don't hesitate to reach out.