Reviews (2,580)

Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface and seamless Shopify integration, enhancing customer experience without requiring deep technical skills. The customer support is highly praised for its responsiveness and efficiency. Features like the rewards bar and referral widget are noted for engaging customers and boosting business value. Merchants report positive impacts on business operations and customer engagement.

February 18, 2016

Wow, an incredibly robust loyalty program even at the Free level with top notch customer service. Twice I had to reach out to Josh through Chat (my own oversights) and within a few minutes he explained what I needed to know in a friendly, professional manner. There is a direct Chat portal in the Swell admin page, they make setting it up and getting support as easy as can be.

Gwpens
United States
About 7 years using the app
June 9, 2016

Swell is a huge help in growing my business. I have used other platforms that did not offer rewards programs and this has been an amazing addition to my site and business. My customers love the engagement and it encourages sales and loyalty!

Shoptailor
United States
Almost 7 years using the app
May 29, 2016

Great idea!
I am eager to see it working on my store.

Orgonestore
Israel
Almost 7 years using the app
January 25, 2016

From the moment I downloaded they were there to assist! Very helpful and already I am so excited to see what my customers think of all the perks of rewards! Thank you!

Brooklynn Grey
United States
Almost 7 years using the app
Edited February 28, 2023

Love it! Gives my customers a sense of loyalty. Their customer service is amazing. :) I have had to contact them more than once, and they are always quick to resolve any issues I come across.

Fruit Of The Womb Diapers
United States
Almost 7 years using the app
April 24, 2016

Swell Rewards is by far the best shopify rewards program out there. The free version comes with tons of flexibility and features, and the paid version allows you to more seamlessly integrate the program into your store. The support is fast and courteous - Josh helped me set the program up and gave some great advice on how the program could be tweaked to best suit my needs. A plus app!

Wildcraft
Canada
Over 6 years using the app
August 30, 2016

So many great options and ways to engage with customers!

Kakadutraders
Australia
Over 6 years using the app
June 30, 2018

So far so good. look forward to seeing it in full use once we go live with our store after making a switch from another provider.

Sweet Victory Products
United Kingdom
Over 6 years using the app
April 23, 2016

Very useful, user friendly, highly recommended app!

Archeobooks
Poland
Over 6 years using the app
Edited March 21, 2023

Just downloaded this app and so far it seems great. It's packed with awesome features!

Update - 2023 Great app and great team of representatives. Rilu helped me out today and it was seamless!

Naturalselfskincare
United States
Over 6 years using the app