Reviews (2,540)

Overall rating
4.7
Counts per rating level
  • 82% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer engagement and retention through its intuitive loyalty and rewards features, such as a rewards bar and referral widget. Although some advanced features require Shopify Plus, the customization options generally meet merchant needs effectively. The customer support, especially from staff members like Gabriel S and John B, is frequently praised for its responsiveness and helpfulness in resolving issues and facilitating transitions from other programs.

May 12, 2020

I was not sure how to use a particular section of the app. The support was really good. Raymond's help was very much appreciated.

Vegan Cheese Shop
United Kingdom
Over 3 years using the app
November 21, 2019

Excellent customer service and quick support! We needed some help for an ongoing issue and support was there ASAP. Thank you Kerby!

Silver Tips Tea
United States
Over 3 years using the app
September 1, 2019

A bit of a slow start but I put that down to my own inexperience. Support was patient and very helpful. The developers have based upgrades on the number of monthly orders which makes far better sense than customers numbers.

JAMESHOUSEOFSTYLE
Australia
Over 3 years using the app
April 19, 2021

Team are really helpful in troubleshooting and getting us set up. Does what we need it to do for the most part!

Puppy Gang Fresh Foods
Canada
Over 3 years using the app
June 22, 2022

Great app – seamlessly connects to Yotpo Reviews and Shopify overall. And the Yotpo team is great! Maria is super helpful for any support we need.

Love Wellness
United States
Over 3 years using the app
March 24, 2021

Yotpo Livechat was easy to use and the response was prompt. Fixed a glaring issue in less than 5 minutes! Very grateful for Glenn's help!!!

SHEATH UNDERWEAR
United States
About 3 years using the app
March 9, 2018

just started using it, and loving it so far

The Orenda Boutique
United States
About 3 years using the app
May 15, 2020

This app has helped me get oodles and oodles of repeat customers. Latest update makes it easier as it generates the discount codes for you automatically.

The Window Cleaning Store
Canada
About 3 years using the app
March 19, 2021

Customer service Reymond is super helpful, supporting me in all the questions that I had during setting up steps, thank you !

AIMAMA
United States
About 3 years using the app
September 15, 2017

Customers love getting their rewards, and it encourages repeat sales. Had a problem with the rewards and the team at Swell happily fixed it to be running smooth. Great app

Vape Monster 2
Australia
About 3 years using the app