Reviews (2,580)

Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface and seamless Shopify integration, enhancing customer experience without requiring deep technical skills. The customer support is highly praised for its responsiveness and efficiency. Features like the rewards bar and referral widget are noted for engaging customers and boosting business value. Merchants report positive impacts on business operations and customer engagement.

Edited July 11, 2016

Swell is aptly named.. this is a great loyalty program with excellent support. Highly recommended! We are currently using it in our shop www.cigarpimp.com and have seen a drastic improvement in customer loyalty.

Cigar Pimp
United States
Almost 6 years using the app
Edited March 14, 2023

We were really pleased with the support from Yotpo. We had an issue updating the FAQ and they were hands-on in their response and the issue was resolved easily and quickly. This makes it so much easier to run our business, knowing we have support when needed. Thanks so much to Jovan who helped us, and to Yotpo for focusing on customer service!

Neal's Yard Remedies
Canada
Over 5 years using the app
Yotpo - L&R replied March 14, 2023

We appreciate your feedback, thank you!

January 14, 2016

Easy to setup and easy for customers to use. Already launched it and currently testing response from customers and its effectiveness in increasing sales/new customers.

Very helpful and responsive support team too.

Revisionbooks
Malaysia
Over 5 years using the app
Edited December 18, 2018

This is an amazing app, very customisable and easy to use. Very happy with this app would recommend anyone looking to use this one.

Realm Bags
United States
Over 5 years using the app
March 5, 2018

Glad that I found this app. It was very easy to use and it is very user-friendly.

Jgstore12
United States
Over 5 years using the app
Edited September 2, 2021

This is a GREAT app for anyone who values their customers! Loving it! 9-2-21 - Ive been using this app for years - the customer service people are WONDERFUL!

Simply Radiant Beauty
United States
Over 5 years using the app
Edited July 12, 2024

It has been pretty easy to add this new reward program to our website - once it is set up it doesn't require much work from us. We like it ! :-)

PI
United States
Over 5 years using the app
Edited September 27, 2024

Gabriel S. was very helping in explaining some of our reward issues that needed resolve.

Parker Clay
United States
Over 5 years using the app
October 20, 2021

Great Customer Service, Had a couple of issues and I couldn't figure out the fix. Chris B helped me fix the issues quick and easy! This app has worked great for us!

Cartel Ink
United States
About 5 years using the app
January 5, 2018

Looks like a great product!
We'll see this app will worth it!

Baby Terry
Canada
About 5 years using the app