Reviews (2,633)

Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value the loyalty and rewards programs, referral systems, and seamless integration with tools like Klaviyo. They consistently praise the customer support team for their responsiveness and efficiency, noting that their prompt assistance enhances the app's performance and ease of integration with Shopify. This support is crucial in resolving issues and ensuring smooth operations, making it a key factor in the app's value to merchants.

July 22, 2024

Charlie I. was very helpful in getting me set up in my store! I built out the rewards program and he was great in assisting me with embedding all the necessary code and even created a rewards page for me. Thank you Charlie!

The Urban + The Mystic
United States
6 days using the app
Yotpo - L&R replied August 4, 2024

Thank you for writing a review. We value your feedback and are delighted on the experience you've had with us recently!

September 6, 2024

The phone number they list is wrong and for an air conditioning company. Also no live chat.
Hurts our businesses when clients have questions that we cannot get quick answers too.

Unveil Restorative Hair Care
United States
Almost 2 years using the app
Yotpo - L&R replied September 23, 2024

We're sorry to hear that you're experiencing issues with our product. Our team has contacted you a few times, but we haven't heard back. We encourage you to reach out to our support team so that we can better understand the issue and find a solution.

July 31, 2024

Technical Support Service is great, thanks Gabriel! Very efficiency!

Lazynoon
Hong Kong SAR
About 7 years using the app
Yotpo - L&R replied August 4, 2024

We appreciate your feedback, thank you! We are continuing to better our products and people to continuously provide the best customer experience there is!

September 3, 2024

John B assisted me today with opt'ing a customer in. Very quick and helpful.

Thermomix
United States
About 1 year using the app
June 30, 2024

JOHN B was very helpful and thoroughly answered my question quickly.

ThirdLove
United States
About 5 years using the app
Yotpo - L&R replied July 2, 2024

Thank you for writing a review and we value your feedback. We aim to provide the best customer experience and we are glad it left a mark!

September 4, 2024

I want to express my gratitude to Gabriel for his outstanding support. His assistance has been invaluable, and his help in navigating the complexities has been greatly appreciated. Thank you so much for your dedication and expertise!

Staging - Positive Grid
United States
2 months using the app
Yotpo - L&R replied September 27, 2024

Thank you for writing a review and we value your feedback. We aim to provide the best customer experience and we are glad it left a mark!

October 1, 2024

john b and vergian were fantastic support!

cocokind
United States
About 3 years using the app
Yotpo - L&R replied October 18, 2024

We appreciate your feedback, thank you!

June 26, 2024

Nikki was amazing, quick to reply and very clear!

*Subtext
Israel
10 months using the app
Yotpo - L&R replied July 1, 2024

Thanks for your feedback, we really appreciate it.

July 21, 2024

Cristina is always so helpful and works so fast!

Purebaby
Australia
9 months using the app
Edited September 26, 2024

The YOTPO agents often are swift with their assistance. Gabriel S. was very attentive!

goodr sunglasses
United States
Over 2 years using the app