Reviews (2,615)

Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its effective loyalty and rewards system, which boosts customer engagement and satisfaction. They appreciate its seamless integration with Shopify, especially Shopify Plus, and its ability to redeem points at checkout. The app also supports referral programs and integrates with email platforms like Klaviyo. Reviewers praise the responsive support team for efficiently resolving issues, enhancing the service provided to customers.

July 31, 2024

Technical Support Service is great, thanks Gabriel! Very efficiency!

Lazynoon
Hong Kong SAR
About 7 years using the app
Yotpo - L&R replied August 4, 2024

We appreciate your feedback, thank you! We are continuing to better our products and people to continuously provide the best customer experience there is!

August 13, 2024

John B was the best! so helful
in a few minutes he sorted everything out with so much kindness.
tnx:)

Kumi
Israel
About 2 years using the app
August 15, 2024

John B was great - extremely helpful, quick to respond, and resolved the issue I was having!

SONGMICS HOME | FR
Germany
Over 1 year using the app
September 4, 2024

I want to express my gratitude to Gabriel for his outstanding support. His assistance has been invaluable, and his help in navigating the complexities has been greatly appreciated. Thank you so much for your dedication and expertise!

Staging - Positive Grid
United States
2 months using the app
Yotpo - L&R replied September 27, 2024

Thank you for writing a review and we value your feedback. We aim to provide the best customer experience and we are glad it left a mark!

August 15, 2024

Can't recommend Yatpo Customer Service enough. I've chatted with them three... YES THREE TIMES.... and each time the service was better than the last. Everyone I spoke with was kind, knowledgable, efficient and persistent in helping to troubleshoot my issues. 11/10 recommend

JoJo Loves You
United States
10 months using the app
July 24, 2024

I had a question about account information, and Alsher C was incredibly helpful in assisting me to resolve the issue. 10/10 would recommend.

686.com
United States
About 3 years using the app
Yotpo - L&R replied August 4, 2024

Thanks for your feedback, we really appreciate it.

August 21, 2024

Jeff Q is a star! Very eager to help.

RV Online
Australia
6 months using the app
Edited August 2, 2024

The Yotpo application seems a decade behind but Charlie helped ensure we had what we needed! Thank you, Charlie!

Clive Coffee
United States
About 2 years using the app
July 17, 2024

John B was friendly and helpful, 5 stars for customer service but 4 stars as he wasn't able to resolve the problem, I may have to contact them again if it doesn't resolve on its own.

Alice West Art
Australia
Over 3 years using the app
August 5, 2024

John from Yotpo Chat line was super efficient providing a report manually straight away - that was not coming to my email. Thanks John!

Creswick Wool
Australia
About 1 year using the app