Overall rating
4.7
Counts per rating level
  • 82% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, easy setup, and seamless Shopify integration. Its customizable features, rewards system, and referral widget are praised for enhancing brand aesthetics and customer engagement. The 24/7 chat support is noted for its responsiveness and problem-solving skills. Merchants report increased customer loyalty and repeat purchases due to the app's comprehensive loyalty features. The app's email reminders for points earning and redemption are also effective. It's recommended for boosting sales and customer retention.

June 22, 2016

Great System for Rewarding your Customers whilst Generating New sales

Trademarc
Australia
Almost 6 years using the app
Edited July 11, 2016

Swell is aptly named.. this is a great loyalty program with excellent support. Highly recommended! We are currently using it in our shop www.cigarpimp.com and have seen a drastic improvement in customer loyalty.

Cigar Pimp
United States
Almost 6 years using the app
Edited March 14, 2023

We were really pleased with the support from Yotpo. We had an issue updating the FAQ and they were hands-on in their response and the issue was resolved easily and quickly. This makes it so much easier to run our business, knowing we have support when needed. Thanks so much to Jovan who helped us, and to Yotpo for focusing on customer service!

Neal's Yard Remedies
Canada
Over 5 years using the app
Yotpo - L&R replied March 14, 2023

We appreciate your feedback, thank you!

January 14, 2016

Easy to setup and easy for customers to use. Already launched it and currently testing response from customers and its effectiveness in increasing sales/new customers.

Very helpful and responsive support team too.

Revisionbooks
Malaysia
Over 5 years using the app
Edited August 25, 2021

The app is really great and the support is awesome! Excellent customer service. Fast reply and they know their app.

Brulerie Des Laurentides
Canada
Over 5 years using the app
March 5, 2018

Glad that I found this app. It was very easy to use and it is very user-friendly.

Jgstore12
United States
Over 5 years using the app
Edited September 2, 2021

This is a GREAT app for anyone who values their customers! Loving it! 9-2-21 - Ive been using this app for years - the customer service people are WONDERFUL!

Simply Radiant Beauty
United States
Over 5 years using the app
October 20, 2021

Great Customer Service, Had a couple of issues and I couldn't figure out the fix. Chris B helped me fix the issues quick and easy! This app has worked great for us!

Cartel Ink
United States
About 5 years using the app
January 5, 2018

Looks like a great product!
We'll see this app will worth it!

Baby Terry
Canada
About 5 years using the app
April 9, 2021

The support team is very helpful! I was trying to get the referral program set up correctly and they sent me a screencast video explaining how to change the settings and followed up to make sure I got my problem resolved.

fawn&forest
United States
About 5 years using the app