Reviews (2,613)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for its effective loyalty and rewards system, which boosts customer engagement and satisfaction. They appreciate its seamless integration with Shopify, especially Shopify Plus, and its ability to redeem points at checkout. The app also supports referral programs and integrates with email platforms like Klaviyo. Reviewers praise the responsive support team for efficiently resolving issues, enhancing the service provided to customers.
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John B was great as always! Quick and responsive for the issue brought to his attention.
I reached out for help and Maritel S. was so patient and so helpful! I asked a lot of questions and she answered all of them. Thank you!
Thank you for sharing your thoughts with us!
Great help and very patient!
Thanks for your feedback, we really appreciate it.
The support was really good and helpful
Thanks for Gabriel S who solved my issue in a few minutes
We appreciate your feedback, thank you!
John B was friendly and helpful, 5 stars for customer service but 4 stars as he wasn't able to resolve the problem, I may have to contact them again if it doesn't resolve on its own.
The YOTPO agents often are swift with their assistance. Gabriel S. was very attentive!
Technical Support Service is great, thanks Gabriel! Very efficiency!
We appreciate your feedback, thank you! We are continuing to better our products and people to continuously provide the best customer experience there is!
My issues & requests are always dealt with quickly! Thank you Yotpo Support!
Charlie I. was very helpful in getting me set up in my store! I built out the rewards program and he was great in assisting me with embedding all the necessary code and even created a rewards page for me. Thank you Charlie!
Thank you for writing a review. We value your feedback and are delighted on the experience you've had with us recently!
Definitely the issues have not been resolved.
After nearly 1 year using the app...
Update on the review - it will definitely make you loose money.
The interface is so confusing, nothing works properly when you set up a system.
I would say the main issue is the difficult to set up/use interface, and customer service that is below standard and very unhelpful.
Overall, I would not advise to install this, even if you have a developer.
Thank you for taking the time to leave a review — we sincerely apologize for the inconveniences. Our records show that our team has been in a call with you and have resolved all issues and answered all inquiries about the product. If there's anything else we can do to assist you, please don't hesitate to reach out.