Overall rating
4.7
Counts per rating level
  • 82% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, easy setup, and seamless Shopify integration. Its customizable features, rewards system, and referral widget are praised for enhancing brand aesthetics and customer engagement. The 24/7 chat support is noted for its responsiveness and problem-solving skills. Merchants report increased customer loyalty and repeat purchases due to the app's comprehensive loyalty features. The app's email reminders for points earning and redemption are also effective. It's recommended for boosting sales and customer retention.

February 9, 2023

Knowledgeable and very good support through their chat function. Was able to address the matter quickly and efficiently, with little loss of time - did not have to spend too much effort figuring things out for myself.

Thank you Leonard G.

dev-sol-de-janeiro
United States
About 2 years using the app
January 24, 2023

Leonard at customer support was awesome in helping me resolve my issue and fast. I really appreciate the efficiency of the Live Chat and the program overall.

OLLY PBC
United States
Almost 2 years using the app
March 2, 2023

The app is a bit pricey but very good and useful. And they have a world class support. Special thanks to Rilu Jane!

ABINTUS
France
Over 1 year using the app
January 5, 2023

Really happy with the quick and fantastic customer support that Erwin and the team provided. 5 stars, thank you guys.

BARBELL FOODS
Australia
Over 1 year using the app
March 13, 2023

Le support client de l'application est vraiment rapide et pris au sérieux! Je vous recommande fortement cette application.

Academie Valerie Ducharme
Canada
About 1 year using the app
Yotpo - L&R replied March 14, 2023

Thank you for writing a review — we value your feedback.

March 11, 2023

Yotpo Loyalty and rewards is the way to go! My customers love it and we love the service and support from the Yotpo team! Keep up the good work!

Dapper Yankee
United States
12 months using the app
Yotpo - L&R replied March 14, 2023

Thanks for your feedback, we really appreciate it.

March 9, 2023

Gabriel is very helpful. The customer service of Yotpo is the best. We should learn from them! Thank you so much!

Meideya Jewelry
Singapore
11 months using the app
Yotpo - L&R replied March 14, 2023

We appreciate your feedback, thank you!

March 29, 2023

Great app and easy to use. There was an issue with the rewards popup not updating which was quickly resolved by the Yotpo Growth Support Hero Lemuel.

Nirvani'Nu
Australia
10 months using the app
Yotpo - L&R replied April 7, 2023

Thank you for writing a review — we value your feedback.

February 18, 2023

I am still getting started with the app, but the technical support has been EXCELLENT! They took me through all my questions and I feel I can ask for help as needed in a timely manner.

Alabama Sawyer
United States
10 months using the app
January 11, 2023

The functionality of Yotpo is brilliant but their customer service is even better. Zero waiting times, I've used them twice today and both team members (especially Leonard G) showed incredible knowledge, gave fantastic support and above all else, were very patient! I would highly recommend using Yopto, we have Reviews, SMS and Loyalty set up with them and have no interest in looking elsewhere.

ACAI Outdoorwear
United Kingdom
10 months using the app