Reviews (2,610)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly value this app for its effective loyalty and rewards system, which boosts customer engagement and satisfaction. They appreciate its seamless integration with Shopify, especially Shopify Plus, and its ability to redeem points at checkout. The app also supports referral programs and integrates with email platforms like Klaviyo. Reviewers praise the responsive support team for efficiently resolving issues, enhancing the service provided to customers.
Refine
-
By rating
Gabriel S. was extremely quick and helpful!
Thank you for writing a review. We value your feedback and are delighted on the experience you've had with us recently!
Vergian B. was super helpful and kind! double thumbs up for the good job :)
Thank you for writing a review. We value your feedback and are delighted on the experience you've had with us recently!
John from Yotpo Chat line was super efficient providing a report manually straight away - that was not coming to my email. Thanks John!
Super happy with the platform, support, and all-around experience with Yotpo Loyalty and Rewards.
John B. with support was great and quickly helped me solve my problem.
john b and vergian were fantastic support!
We appreciate your feedback, thank you!
Can't recommend Yatpo Customer Service enough. I've chatted with them three... YES THREE TIMES.... and each time the service was better than the last. Everyone I spoke with was kind, knowledgable, efficient and persistent in helping to troubleshoot my issues. 11/10 recommend
We have had the pleasure of working closely with Yotpo to assist with our Community Experience. They have been absolutely wonderful with assisting us in all areas and concerns we have. Jeff Q is a superstar when required support, they jump straight in to help us with no fuss.
The phone number they list is wrong and for an air conditioning company. Also no live chat.
Hurts our businesses when clients have questions that we cannot get quick answers too.
We're sorry to hear that you're experiencing issues with our product. Our team has contacted you a few times, but we haven't heard back. We encourage you to reach out to our support team so that we can better understand the issue and find a solution.
John B was great - extremely helpful, quick to respond, and resolved the issue I was having!