Overall rating
Counts per rating level
  • 82% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its easy use, seamless Shopify integration, and efficient performance. They value features like email reminders for points and its ability to enhance customer engagement. The app's customer support, particularly the live chat and 24/7 availability, is praised for its promptness. Merchants also find the customization options and code embedding education useful. The free plan is appreciated for its basic functionality, and the app is recognized for its quick issue resolution and time-saving capabilities.

October 4, 2022

Everytime I have an issue, they take care of it right away!! I recently had an issue and Rowell L was so easy to deal with and fixed my issue in no time at all!

United States
7 months using the app
July 20, 2023

Loved the ease of use with this app and the support team.

Rilu was fantastic and we really appreciate it!

About 1 month using the app
November 15, 2022

Thank you Leonard G for the amazing support - efficient and helpful! Really appreciate it and excited to keep using Yotpo for referrals

savōr | @savorwines
United Kingdom
9 months using the app
November 30, 2022

I needed some assistance with adding a code to my website and Erwin John C answered my chat and helped me with efficiency. Thanks.

Curly Boo
United States
Over 1 year using the app
June 29, 2023

It ha all the function i'm looking for in terms of referral program and the customer service Lemuel P was great, responding plus solving my issues real quick.

United States
About 2 months using the app
October 19, 2022

Yotpo loyalty & rewards is exactly what i need, very useful and easy to understand. Also the customer service is very efficient and helpful.

Hannah's Accessory
About 4 hours using the app
January 24, 2023

Leonard at customer support was awesome in helping me resolve my issue and fast. I really appreciate the efficiency of the Live Chat and the program overall.

United States
Almost 2 years using the app
March 29, 2023

Great app and easy to use. There was an issue with the rewards popup not updating which was quickly resolved by the Yotpo Growth Support Hero Lemuel.

10 months using the app
Yotpo - L&R replied April 7, 2023

Thank you for writing a review — we value your feedback.

March 11, 2023

Yotpo Loyalty and rewards is the way to go! My customers love it and we love the service and support from the Yotpo team! Keep up the good work!

Dapper Yankee
United States
12 months using the app
Yotpo - L&R replied March 14, 2023

Thanks for your feedback, we really appreciate it.

February 9, 2023

Customer service is super quick and professional, the app works very intuitively and is easy to manage.

Bloom & Wolf
About 2 months using the app