Overall rating
4.7
Counts per rating level
  • 82% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, easy setup, and seamless Shopify integration. Its customizable features, rewards system, and referral widget are praised for enhancing brand aesthetics and customer engagement. The 24/7 chat support is noted for its responsiveness and problem-solving skills. Merchants report increased customer loyalty and repeat purchases due to the app's comprehensive loyalty features. The app's email reminders for points earning and redemption are also effective. It's recommended for boosting sales and customer retention.

April 3, 2024

Una excelente herramienta para fidelizar al cliente. Todo correcto, además John G, en el servicio de atención al cliente me soluciona todos los problemas, rápido y seguro, gracias John G

Lolitas&L
Spain
Over 1 year using the app
Yotpo - L&R replied April 19, 2024

Thank you for writing a review — we value your feedback.

March 7, 2024

Gabriel was super helpful is resolving the issues I had with the app. It was very quick adn he was very responsive.

Crybaby Wax
United States
12 months using the app
Yotpo - L&R replied April 19, 2024

Thank you for sharing your thoughts with us!

Edited April 18, 2024

So far so good

Claywares
Canada
2 months using the app
February 14, 2024

Great app, awesome assistance from team! I installed today both Loyalty&Rewards and Reviews. I am not a professional, so some things might seem complicated to me. Ruzsel J was there for me and did everything I couldn't so that app will work on my shop! Highly recommend it!

Orisha Beauty
Romania
8 months using the app
Yotpo - L&R replied April 19, 2024

Thank you for writing a review — we value your feedback. We aim to provide the best customer experience and we are glad it left a mark!

February 20, 2024

Cela fait deux jours que je contacte l'assistance Yotpo et que Gabriel me répond pour m'aider sur mes différentes questions.

Il est efficace, rapide et très agréable ! Je suis ravie :)

maisonvalencourt
French Polynesia
5 months using the app
Yotpo - L&R replied April 19, 2024

Thank you for writing a review — we value your feedback.

January 25, 2024

Arven was a great help in fixing the app to load correctly on my page.

Blú Rose
United States
Over 1 year using the app
Yotpo - L&R replied April 19, 2024

We appreciate your feedback, thank you! We are continuing to better our products and people to continuously provide the best customer experience there is!

February 1, 2024

This is a great app especially after they have added the customizable features. Customer support is great, I was helped by Gabriel S today and he went above and beyond to assist me with my queries.

Plant de Terra
United States
8 months using the app
Yotpo - L&R replied April 19, 2024

Thank you for writing a review — we value your feedback and are delighted on the experience you've had with us recently!

January 24, 2024

Amazing customer service! Love the app.

Her Juice Bar
United States
7 months using the app
Yotpo - L&R replied April 19, 2024

Thank you for writing a review — we value your feedback.

January 25, 2024

Rhenant was SO helpful adding something to my website quickly when I couldn't figure it out on my own. Would highly recommend this app and the customer service team!

Piedmont Pennies
United States
6 months using the app
Yotpo - L&R replied April 19, 2024

Thank you for writing a review — we value your feedback. We aim to provide the best customer experience and we are glad it left a mark!

March 12, 2024

It works great. I did need some help setting things up, but Ruzsel John N assisted me well!

Reset Lifestyle Products
Netherlands
7 days using the app
Yotpo - L&R replied April 19, 2024

We appreciate your feedback, thank you!