Reviews (2,507)

Overall rating
4.7
Counts per rating level
  • 82% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly setup and customization, which enhances customer experience and boosts sales. Features like the rewards bar and referral widget, along with seamless integration with platforms like Shopify and Klaviyo, are highly valued. The app's customer support, including 24/7 chat, is praised for its efficiency. It's recommended for businesses wanting to start or improve their loyalty programs, with email reminders for points earning and redemption. Some merchants also reported a smooth migration process from other systems.

May 9, 2024

The support was really good and helpful
Thanks for Gabriel S who solved my issue in a few minutes

Drink Dry
United Arab Emirates
Over 2 years using the app
Yotpo - L&R replied May 24, 2024

We appreciate your feedback, thank you!

April 14, 2024

Dont use it.
After i switch from smile to yotpo i lose 70% of users that use rewards. We pay 4 time more then smile.io and get very bad results. Waste of time & lots of money.

SimpliiGood - ספירולינה
Israel
About 1 year using the app
April 3, 2024

Una excelente herramienta para fidelizar al cliente. Todo correcto, además John G, en el servicio de atención al cliente me soluciona todos los problemas, rápido y seguro, gracias John G

Lolitas&L
Spain
Over 1 year using the app
Yotpo - L&R replied April 19, 2024

Thank you for writing a review — we value your feedback.

May 15, 2024

Arven was very helpful. It took a while for understanding to occur and a lot of screenshots and reiteration, but we finally got there in the end.

Unfurl
Australia
2 months using the app
Yotpo - L&R replied May 24, 2024

Thank you for writing a review — we value your feedback.

March 20, 2024

The app is set up in a very confusing manner, but can be fixed after playing around with it quite a bit.
However, customer service is below standard and very unhelpful. Overall, I would not recomend.

Kurami
United Kingdom
7 months using the app
Yotpo - L&R replied May 24, 2024

Thank you for taking the time to leave a review — we sincerely apologize for the inconveniences. Our records show that our team has been in a call with you and have resolved all issues and answered all inquiries about the product. If there's anything else we can do to assist you, please don't hesitate to reach out.

March 7, 2024

Gabriel was super helpful is resolving the issues I had with the app. It was very quick adn he was very responsive.

Crybaby Wax
United States
12 months using the app
Yotpo - L&R replied April 19, 2024

Thank you for sharing your thoughts with us!

March 13, 2024

We transitioned from Smile rewards. I must say we have had almost zero hiccups and we have been transitioned for about 8 weeks. The Yotpo team has been very helpful and crucial in the transition.

My only reason for 4 stars is because Yotpo seems to be growing to quickly. It takes a long time to get chat or phone support. Please add more staff. You have a good product , your customers are growing please make sure we are supported.

Realize
United States
7 months using the app
Yotpo - L&R replied April 19, 2024

We appreciate your feedback, thank you! We are continuing to better our products and people to continuously provide the best customer experience there is!

Edited April 18, 2024

So far so good

Claywares
Canada
2 months using the app
Yotpo - L&R replied May 24, 2024

Thanks for your feedback, we really appreciate it.

May 24, 2024

This is without a doubt the most difficult problematic app that I have attempted to install and customize on my website in my 11 years on shopify and 26 years selling on line. Instructions are not concise and there are errors. Having to communicate through chat is a HUGE time sucker. It takes days to get an answer to something that a 10 minute phone call would fix. I love the "redeem loyalty point at checkout feature" but just try to install it! It works on a checkout extension that is only available for Shopify Plus.
I am just about to delete the app and ask for a refund. I have wasted 3 days on this and today is number 4. I have been waiting over an hour for someone in chat with and I have been Number 3 in line the whole time. I already have smile.io and have since 2016. This just sounded easier for my customers to redeem if they could do so at check out. I am beyond frustrated at this point.
Update: I could not get help so I discontinued the app. They owe me $40 for the money that I added to the SMS/email app. I asked for the refund and was told to uninstall that apps first and the refund request would be processed. After that all communications were cut and I cannot contact them. My emails are blocked as well. How unprofessional is that? I have never had to say this about an app, but HIGHLY do NOT recommend.

Yourgreatfinds
United States
3 days using the app
February 20, 2024

Cela fait deux jours que je contacte l'assistance Yotpo et que Gabriel me répond pour m'aider sur mes différentes questions.

Il est efficace, rapide et très agréable ! Je suis ravie :)

maisonvalencourt
French Polynesia
5 months using the app
Yotpo - L&R replied April 19, 2024

Thank you for writing a review — we value your feedback.