Reviews (2,597)

Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for enhancing the shopping experience by allowing customers to redeem loyalty points at checkout, boosting engagement and customer lifetime value. It features customizable loyalty and referral programs, and integrates with platforms like Klaviyo. The support team is highlighted for their prompt, knowledgeable service, aiding in setup, troubleshooting, and optimization.

July 7, 2024

John B was very helpful.

WAG
Australia
Almost 3 years using the app
April 3, 2024

Una excelente herramienta para fidelizar al cliente. Todo correcto, además John G, en el servicio de atención al cliente me soluciona todos los problemas, rápido y seguro, gracias John G

Lolitas&L
Spain
Over 1 year using the app
Yotpo - L&R replied April 19, 2024

Thank you for writing a review — we value your feedback.

Edited April 18, 2024

So far so good

Claywares
Canada
9 months using the app
Yotpo - L&R replied May 24, 2024

Thanks for your feedback, we really appreciate it.

February 20, 2024

Cela fait deux jours que je contacte l'assistance Yotpo et que Gabriel me répond pour m'aider sur mes différentes questions.

Il est efficace, rapide et très agréable ! Je suis ravie :)

maisonvalencourt
French Polynesia
5 months using the app
Yotpo - L&R replied April 19, 2024

Thank you for writing a review — we value your feedback.

July 28, 2021

We started with Swell and got grandfathered into Yotpo Loyalty. Liking it so far, we'll be upgrading plans soon and will update my review then as we implement additional features. I will say customer support is very fast and easy now - Reymond was a big help in quickly answering my questions.

Curvy Couture
United States
About 7 years using the app
April 28, 2020

Product might be fine, but beware of being billed once you have paused, or cancelled your account. Very disappointed with the way they handle this

TASCO MTB
United States
About 7 years using the app
June 29, 2022

I had a problem about points setting. and I used online chat service, they were so helpful. Explaining with screenshots and video. I had the best experience with online chat! 5 stars!

T.K.Trading
United Kingdom
Almost 6 years using the app
Edited November 23, 2022

Perfecta solución para el programa de referidos. Me gustaría el panel en Español para sacarle más provecho, pero está muy bien. Angelo S really fast help helped me a lot made my day!!

Esjoy
Spain
Over 5 years using the app
Edited March 14, 2023

We were really pleased with the support from Yotpo. We had an issue updating the FAQ and they were hands-on in their response and the issue was resolved easily and quickly. This makes it so much easier to run our business, knowing we have support when needed. Thanks so much to Jovan who helped us, and to Yotpo for focusing on customer service!

Neal's Yard Remedies
Canada
Over 5 years using the app
Yotpo - L&R replied March 14, 2023

We appreciate your feedback, thank you!

Edited December 18, 2018

This is an amazing app, very customisable and easy to use. Very happy with this app would recommend anyone looking to use this one.

Realm Bags
United States
Over 5 years using the app