Reviews (2,593)

Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this loyalty and rewards app for enhancing customer engagement by allowing point redemption at checkout and increasing customer lifetime value with features like a rewards bar and referral widgets. They appreciate its customizable options, seamless Shopify integration, and easy transition from systems like Smile.io. The support team is consistently commended for their responsive and efficient service in troubleshooting and setup assistance.

January 24, 2024

Amazing customer service! Love the app.

Her Juice Bar
United States
7 months using the app
Yotpo - L&R replied April 19, 2024

Thank you for writing a review — we value your feedback.

April 3, 2024

Una excelente herramienta para fidelizar al cliente. Todo correcto, además John G, en el servicio de atención al cliente me soluciona todos los problemas, rápido y seguro, gracias John G

Lolitas&L
Spain
Over 1 year using the app
Yotpo - L&R replied April 19, 2024

Thank you for writing a review — we value your feedback.

Edited April 18, 2024

So far so good

Claywares
Canada
9 months using the app
Yotpo - L&R replied May 24, 2024

Thanks for your feedback, we really appreciate it.

February 20, 2024

Cela fait deux jours que je contacte l'assistance Yotpo et que Gabriel me répond pour m'aider sur mes différentes questions.

Il est efficace, rapide et très agréable ! Je suis ravie :)

maisonvalencourt
French Polynesia
5 months using the app
Yotpo - L&R replied April 19, 2024

Thank you for writing a review — we value your feedback.

Edited May 19, 2016

Great so far! Clients are very happy with the new Rewards!!!

Collective Request
United States
Over 8 years using the app
Edited August 25, 2021

The app is really great and the support is awesome! Excellent customer service. Fast reply and they know their app.

Brulerie Des Laurentides
Canada
Over 8 years using the app
Edited August 28, 2016

Very easy to use app with video tutorials. Highly recommended with lots of basic features. One of the good ones!

Bushere Son Iron Studio Inc
United States
Almost 8 years using the app
September 25, 2016

Awesome app - very easy to use and walks you through it. Great that it is free up to a certain number a month. Highly recommend!

Panda And Pup
Australia
Over 7 years using the app
May 9, 2016

Great App!! Very easy install and getting immediate use by existing and new customers!!

The Brave Boutique
United States
Over 7 years using the app
July 28, 2021

We started with Swell and got grandfathered into Yotpo Loyalty. Liking it so far, we'll be upgrading plans soon and will update my review then as we implement additional features. I will say customer support is very fast and easy now - Reymond was a big help in quickly answering my questions.

Curvy Couture
United States
About 7 years using the app