Reviews (2,580)

Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface and seamless Shopify integration, enhancing customer experience without requiring deep technical skills. The customer support is highly praised for its responsiveness and efficiency. Features like the rewards bar and referral widget are noted for engaging customers and boosting business value. Merchants report positive impacts on business operations and customer engagement.

October 15, 2021

Just got personal service from Jiemer, he not only was friendly but immediately fixed an install issue I was having. Can't wait to get this program rolling!

Cali Raised LED
United States
4 months using the app
August 30, 2016

If you need to have only one app, this is it.

Dmagna1
United States
4 months using the app
October 2, 2023

So far, it's been significantly better than the loyalty and referral app we were using prior. While the initial onboarding process was disjointed because our rep was leaving, the Yotpo team quickly found a replacement and helped with every step of the onboarding and making sure our programs (and email flows within Klaviyo) were set up optimally. Special shoutout to Angelo who helped checked every detail of our program and got us optimized!

Sunday Farms
Canada
4 months using the app
Yotpo - L&R replied November 28, 2023

We appreciate your feedback, thank you! We are continuing to better our products and will continue to do so to continuously provide the best customer experience there is!

April 16, 2020

very clear customer service and they reply swiftly with guide. Recommended to you and hope I can get more familiar soon.

OutdoorMasterShop
United States
4 months using the app
June 5, 2016

Swell is just that! Swell! It gives me the ease of "Brand Ambassadors" without having to pay them or work them into payroll! It's a SPECTACULAR App that EVERYONE needs on their store. I mean, Everyone that wants to be successful!

- Chandler Johnson
CEO and Founder of LaceArmor LLC
www.lacearmor.com

Lacearmor
United States
4 months using the app
August 30, 2016

A great addition to our website and easy to install.

Cheesy Christmas Sweater
United Kingdom
4 months using the app
February 15, 2022

Fatima L was an amazing help with me! I has an issue in understanding the system and they went above and beyond to explain and then help me. Amazing customer service thank you!

Kus Culture
Australia
4 months using the app
August 16, 2016

Fabulous application. Highly recommend.

Little Woolf Llc
United States
4 months using the app
October 29, 2020

The support is very responsive! We haven't launched yet, but Kerby Macedonn was very patient and helpful with questions I had so far :)

www.botanima.com
United States
4 months using the app
June 16, 2016

Swell gave me step by step instructions on how to execute what I needed for my site! There's even a great tutorial video that helped a lot too! Highly recommended!

Shopmasons
United States
4 months using the app