Reviews (2,580)

Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface and seamless Shopify integration, enhancing customer experience without requiring deep technical skills. The customer support is highly praised for its responsiveness and efficiency. Features like the rewards bar and referral widget are noted for engaging customers and boosting business value. Merchants report positive impacts on business operations and customer engagement.

February 25, 2016

Great app. easy to setup and use. Highly recommended.

Samsteasandspices
Canada
Over 6 years using the app
January 26, 2016

Super easy to set up and I love the fact that it can be customised to visually integrate into a website. This is the only rewards app that also allows social engagement rewards and friend referral rewards within their free plan. It covers all bases of what you'd expect from a rewards programme. The support from these guys is AMAZING (so fast, so helpful) !!! I can't recommend this app and the support behind it highly enough. 10/10

Happypaws
Switzerland
About 6 years using the app
February 13, 2016

Looks good so far and isn't so difficult to use. I wish there was a campaign where customers can earn points for writing reviews and sharing items they purchased on Facebook and other social mediums.

Vapersandpapers Com
United States
About 6 years using the app
January 25, 2016

The customer service was indeed swell (pun totally intended)! We're very excited about the new tools to make work easier for us, and right now the app is definitely the one we've been looking for.

Gnome Bow
Singapore
About 6 years using the app
June 29, 2022

I had a problem about points setting. and I used online chat service, they were so helpful. Explaining with screenshots and video. I had the best experience with online chat! 5 stars!

T.K.Trading
United Kingdom
Almost 6 years using the app
June 22, 2016

Great System for Rewarding your Customers whilst Generating New sales

Trademarc
Australia
Almost 6 years using the app
Edited July 11, 2016

Swell is aptly named.. this is a great loyalty program with excellent support. Highly recommended! We are currently using it in our shop www.cigarpimp.com and have seen a drastic improvement in customer loyalty.

Cigar Pimp
United States
Almost 6 years using the app
Edited March 14, 2023

We were really pleased with the support from Yotpo. We had an issue updating the FAQ and they were hands-on in their response and the issue was resolved easily and quickly. This makes it so much easier to run our business, knowing we have support when needed. Thanks so much to Jovan who helped us, and to Yotpo for focusing on customer service!

Neal's Yard Remedies
Canada
Over 5 years using the app
Yotpo - L&R replied March 14, 2023

We appreciate your feedback, thank you!

January 14, 2016

Easy to setup and easy for customers to use. Already launched it and currently testing response from customers and its effectiveness in increasing sales/new customers.

Very helpful and responsive support team too.

Revisionbooks
Malaysia
Over 5 years using the app
Edited December 18, 2018

This is an amazing app, very customisable and easy to use. Very happy with this app would recommend anyone looking to use this one.

Realm Bags
United States
Over 5 years using the app