Overall rating
4.7
Counts per rating level
  • 82% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, easy setup, and seamless Shopify integration. Its customizable features, rewards system, and referral widget are praised for enhancing brand aesthetics and customer engagement. The 24/7 chat support is noted for its responsiveness and problem-solving skills. Merchants report increased customer loyalty and repeat purchases due to the app's comprehensive loyalty features. The app's email reminders for points earning and redemption are also effective. It's recommended for boosting sales and customer retention.

April 8, 2019

I just installed this app for referral program. Still trying to figure out how to make the referral work

Walters Bay
United States
Almost 3 years using the app
February 15, 2023

Brilliant support when needed getting us set up. Can't wait to start using it and hopefully see some good results.

Hicks & Brown
United Kingdom
Over 2 years using the app
Yotpo - L&R replied December 20, 2023

Thank you for writing a review — we value your feedback.

January 29, 2019

good !!666666666666666666666666666666666666666666666666666666666666666666666666666666666666666666666666666666666666666666666

Pornorgasme
Hong Kong SAR
Over 2 years using the app
Edited May 6, 2020

We've been using Swell for more than 2 years now. Reymond & Kerby from the support team have been very helpful!

Alchimie Forever
United States
Over 2 years using the app
Edited September 7, 2022

App works great and every time I've used their chat function for support they have been very helpful. Shout out to Jiemer John :) Reymond from Support was just as helpful - every time I contact them they are very informed and polite!

Tri Star Engines Team
United States
Over 2 years using the app
August 26, 2021

Had a couple of questions when setting up Yotpo. It was urgent as the website was on a deadline to go live. The support team was super responsive and helped me out, within 24 hours it was all sorted :) Haven't had too much of a chance to try all the features in the app (there are a lot) but so far the out of the box settings are great. The integration with referrals is easy to set up and works exceptionally well (try a Viral Loops or Referral Hero and you'll quickly - and painfully- find out that not all referral softwares manage to do this well, or even mediocre). So far really happy, based on support, features & ease of use 5/5 stars.

KEEP IT SIMPLE SKIN
Australia
Over 2 years using the app
September 2, 2021

Jiemer helped me run through a laundry lists of needs, was super pleasant, and left me feeling confident in my next steps. Thank you!

Apothecanna
United States
Over 2 years using the app
May 3, 2018

Easy to use and set up, i'm glad they allow free for small businesses just starting out

Caleighs Custom Fabrics And More
United States
Over 2 years using the app
November 8, 2021

Love the benefits for our customers and the points program. Maria was very helpful in solving any issues for us!

Parker Clay
United States
Over 2 years using the app
November 11, 2021

Swell's online support team is always very helpful! Their new site module is also very easy to customize and easy to integrate to our shopify website.

Rebecca Minkoff
United States
Over 2 years using the app