Reviews (2,597)

Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for enhancing the shopping experience by allowing customers to redeem loyalty points at checkout, boosting engagement and customer lifetime value. It features customizable loyalty and referral programs, and integrates with platforms like Klaviyo. The support team is highlighted for their prompt, knowledgeable service, aiding in setup, troubleshooting, and optimization.

August 25, 2016

awesome. gravenimages.myshopify.com loves swell.

Gravenimages
United States
3 months using the app
March 13, 2016

fantastic app, the best loyalty program i have tested, & i have tested a few - Gamersheek

G4mersheek
United Kingdom
3 months using the app
October 15, 2018

great concept! I'm excited to use it. It's easy to set up and manipulate and I like the popup features!!

festyfinds
United States
3 months using the app
January 12, 2016

Support was excellent from the time I signed up a few days ago to test. Answered my litany of questions. I love the clean interface and unobtrusive tab bar. Unfortunately doesn't have enough of the features I need at the moment that other apps have. The free pricing tier and that it's based on volume and not customers are definitely key features for this app.

I wish nothing but success with this new app, but at this time it isn't robust enough to use as my rewards/loyalty app.

Fire Wheel
United States
3 months using the app
October 9, 2016

Swell is easy to set up and use. I do wish they offered more customization options (even for a fee) for users below gold level.

The Nookie
Canada
Over 4 years using the app
March 27, 2016

Great app and really easy to customize to my colors and specs. Love it!

Spa Medical Solutions
United States
3 months using the app
Edited October 28, 2017

It's quite powerful but some good features are restricted to expensive paid plans. Newsletter signup does NOT trigger Mailchimps double opt in so potentially letting 1000's of bots register to your newsletter so I had to disable this function. Update: the support has been helpful.

New Loops
United Kingdom
Over 4 years using the app
February 10, 2016

I had installed this app several weeks ago, and at first, only made use of the rewards program. Then, I decided to try the e-newsletter pop-up. I was skeptical that this would help me to gain any new subscribers because I am not a fan of pop-ups, and my store is new, so I've had no experience with them. Let me just say that within 12 hours, my e-newsletter subscriber list jumped by 1/3 -- with an average of one new subscriber an hour since first installing it (in combination with paid FB ads running to drive traffic to the store). Until the past week, I had been struggling to grow my e-newsletter list -- now it is almost effortless. The key is to have some kind of targeted advertising in place to drive customers to the store to get best results. The pop-up is not intrusive, and a good percentage of visitors are actually subscribing because of it. It is easy to tell which customers are using the pop-up as compared to those who are subscribing through other portals in my blog and store. Also -- I am seeing good results with the rewards program sign-ups, too. I am very pleased and will continue to explore this app's features as my shop grows. For a newbie store owner, this app has made the learning process relatively painless -- and allows for growth as my learning increases and my store expands. Thank you!

The Laughing Cabin
United States
3 months using the app
October 23, 2016

This app is all I was dreaming with. I know that it will make a stronger competitor on the market.

Galvezaudio
Mexico
3 months using the app
March 18, 2016

I love it! customer service has been completely amazing! So happy with this app!

Elemental Soap Works
United States
3 months using the app