Reviews (2,597)

Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for enhancing the shopping experience by allowing customers to redeem loyalty points at checkout, boosting engagement and customer lifetime value. It features customizable loyalty and referral programs, and integrates with platforms like Klaviyo. The support team is highlighted for their prompt, knowledgeable service, aiding in setup, troubleshooting, and optimization.

June 10, 2016

EXCELLENT, INTUITIVE AND VERY USER FRIENDLY!

Nep Pro Imports
United States
3 months using the app
May 2, 2016

Swell has been really helpful with my store. Many thank yous to the team :-)

Bimpeez
South Africa
3 months using the app
October 19, 2016

I really like all the features that it offers. So far the app has been very helpful and straightforward. I don't have a lot of questions or confusion. Very simple and yet very thorough.

Arietas Armoire
United States
3 months using the app
October 24, 2016

Love the ease of use and the tutorials are awesome! Great application!

Urbane Sky
United States
3 months using the app
Edited January 10, 2024

Such a great platform! The customer support team - especially Rilu & Gabriel have been above and beyond! We have been able to get our program set up so quickly and with such ease - wish we had started sooner! Great work to all, thanks again Rilu, Gabrie, and Yotpo!

SumaNurica
Australia
3 months using the app
Yotpo - L&R replied November 28, 2023

Thank you for sharing your thoughts with us!

April 14, 2016

Excellent app to reward your customers and increase sells.

Cool Baby Steps
Canada
3 months using the app
September 24, 2016

Great App! No issues so far thanks!

Ukiboutique
New Zealand
3 months using the app
December 6, 2017

Very easy to use. Works great!

Nutritious By Cuisine365
United States
3 months using the app
April 28, 2016

Simple. Beautiful. Effective. We love Swell!

Nucardia
United States
3 months using the app
May 4, 2020

For well over a year now, when my customers redeem their rewards and the system makes them a coupon code, it is already expired! This has been ongoing since YOTPO acquired SWELL and their support has been an absolute joke. I’ve contacted them multiple times and they do not give a clear answer or solve the issue, nor is English their first language. Extremely disappointed that YOTPO acquired this app.

Landella
United States
Over 6 years using the app