Overall rating
4.7
Counts per rating level
  • 82% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, easy setup, and seamless Shopify integration. Its customizable features, rewards system, and referral widget are praised for enhancing brand aesthetics and customer engagement. The 24/7 chat support is noted for its responsiveness and problem-solving skills. Merchants report increased customer loyalty and repeat purchases due to the app's comprehensive loyalty features. The app's email reminders for points earning and redemption are also effective. It's recommended for boosting sales and customer retention.

September 17, 2020

I am extremely pleased with the customer service for this app. Twice this week I have had questions and gone to the online chat. Both times I was connected with Kerby and received excellent customer service. Very efficient, quick and helpful. Explained things to me so I could easily understand and even sent pictures showing menus to help me locate things easier when learning where to customize screens. Thank you for the excellent service!

Kexpress Destash & Supplies
United States
Over 3 years using the app
Yotpo - L&R replied September 21, 2020

Thank you for taking the time to leave a review. We're so happy to hear you had such a positive experience with our support team!

May 22, 2017

Fantastic app to get a pretty comprehensive reward program set up in a short time. Very responsive customer service to help smooth out potential rollout issues. Would certainly recommend to anyone looking to incorporate rewards functionality.

Naazlin
Canada
Over 3 years using the app
May 13, 2016

Very easy to setup and excited to use this app. Thank You for very easy design of customization.

Kidton
United States
Over 3 years using the app
July 17, 2020

This app was really easy to use and was so quick to set up. I created a loyalty scheme in minutes and was able to match it to my brand and store these easily. I love it!

Model Railway Scenes
United Kingdom
Over 3 years using the app
Edited April 14, 2016

I wanted to capture visitors' contact information by offering incentives, so I was looking for an app to facilitate it. Swell does that and more. You can set up an entire loyalty program. It has a user-friendly interface and is easy to set up. When I had questions, Josh and Amanda were very quick to respond.

I added a newsletter sign-up pop-up and received first registrations right away. A loyalty program will be next.

Overall, it's a great app!

www.MotorcycleScanner.com

Smartvd
United States
Over 3 years using the app
March 10, 2023

Great, help. Resolved my issue, they were very patient with all my concerns and were very pleasant to chat with!

Metamorphosis Beauty
Canada
Over 3 years using the app
Yotpo - L&R replied March 14, 2023

Thank you for writing a review — we value your feedback.

March 15, 2016

Amazing app with even better customer service!

Candle Moments
United States
Over 3 years using the app
August 18, 2017

very good app, we can translate everything !

Jus Dorange Paris
France
Over 3 years using the app
June 11, 2016

It's quite easy to use and user friendly. Will explore more benefits

Concept Store Y
United Kingdom
Over 3 years using the app
August 10, 2016

Ufuzzy.com loves swell for reward program.

Ufuzzy
United States
Over 3 years using the app