Reviews (2,598)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for enhancing the shopping experience by allowing customers to redeem loyalty points at checkout, boosting engagement and customer lifetime value. It features customizable loyalty and referral programs, and integrates with platforms like Klaviyo. The support team is highlighted for their prompt, knowledgeable service, aiding in setup, troubleshooting, and optimization.
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Our customers earn rewards points on shipping fees and taxes paid... not just their purchased item's total. This whole experience with Swell / Yotpo rewards has been a nightmare.
Hey,
Lindsay from the Yotpo loyalty team here 👋
We're so sorry to hear you've had a negative experience. Under the General Settings tab, you're actually able to update your settings to not include shipping and taxes in the order total. If you'd like assistance updating this and/or more information about this setting, please refer back to your open case and our team can assist you in solving this issue.
Very unhappy, upgraded only to be told it will cost me $150 to get the upgrades installed on my site. Is this a joke? im paying you and you want more money to make sure its installed? NOT HAPPY
This app is the worst. We use the free version. If the free version is not good, why would I want to upgrade??? The 'triggered' emails to customers are impossible to edit. When you click 'save' changes, the page just loads for forever. It never works. Customers complain all the time about the interface. Customers complain about not knowing where the code is. Customers want to unsubscribe from emails. It's a mess. I've talked to Rogello at support and he is just plain and simple incompetent. I never receive a support ticket email. Nothing gets fixed. He says I should "try a different browser and computer". I did and experience the same problems. What they need is for Yotpo to actually get involved with their expertise and improve this product, support from top to bottom. WASTE OF MY TIME.
I rarely leave reviews, but these guys are deserving! Not only is the app robust and flexible, but their customer support was terrific. Vergian answered all of my questions thoughtfully so that we can better understand the available options and make the right choice for us. Really grateful! Thanks again.
Nice and effective way to attract customers to your store
Excellent customer support. Jerrah is responsive and supportive customer services and providing the detail of clarification during the setup.
Really nice app, take some time to setup. Looking forward to it.
Great APP Super easy to work with.
It is a good app however I believe it is still a pricey subscription rate. Should be a flat rate instead of per orders count
Thanks Josephine. Appreciate your help!!
The customer service is GREAT and spends a lot of time helping me solve the problem.