Reviews (2,598)

Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for enhancing the shopping experience by allowing customers to redeem loyalty points at checkout, boosting engagement and customer lifetime value. It features customizable loyalty and referral programs, and integrates with platforms like Klaviyo. The support team is highlighted for their prompt, knowledgeable service, aiding in setup, troubleshooting, and optimization.

July 1, 2016

The setup of Swell seems seamless. So far that is all I have done as I have not launched my business yet but so far I like the direction in which Swell takes you!

You Me Wee
United States
About 1 month using the app
February 19, 2020

Many options for point program and very helpful staffs are there for you!!
I recommend this app who need to point program!!

Boutique en ligne Aïkido Tozando
Japan
About 1 month using the app
February 10, 2022

Maria, was very quick and helpful. I am now able to present my rewards page in emails and on socials.

Inner Health Clinic
United Kingdom
About 1 month using the app
April 30, 2019

I love this app, SWELL is an amazing way of keeping my customers happy. It's easy to use. Thank you SWELL!

All With Love
United States
About 1 month using the app
May 31, 2016

Easy to use, light weighted and blends in with the shop. Unfortunately there's couple small, but annoying issues. If a customer uses a discount coupon during checkout, Swell usually doesn't reward the customer. Also the referring popup seems to work only sometimes.

Llb Uk
United Kingdom
Over 1 year using the app
July 18, 2016

Awesome App , easy to use and step by step videos

Guysdrawer Com
Malta
About 1 month using the app
September 6, 2018

amazing app. easy to us. Will definitely upgrade to premium version of this app if my store earns. Thank you for having a usable free version.

YPlay Games
Philippines
About 1 month using the app
November 7, 2022

Erwin helped me a lot.
I asked him about "recaptcha" button with Newsletter sign up and he replied very quickly!

貼るだけマニキュア インココ 公式サイト
Japan
About 1 month using the app
April 27, 2016

Swell is excellent for growing your customer base and reaching out with special offers.

Mitten State Vapes
United States
About 1 month using the app
Edited March 8, 2019

I hate giving bad reviews but they don’t I still confidence. Highly expensive. Customers keep getting massive amounts of free points, system is badly flawed. Terrible communication after a year we are moving providers....... terrible service. We have given them opportunity after opportunity to resolve issues and communicate with us but no joy. I’m an old school kind of
guy and refuse point blank to pay someone hundreds of dollars a month for a knackered broken product. I can lose money for free I don’t need to pay someone to lose me money. People are redeeming points and then getting those points back because of a glitch, no matter how many times we try and communicate these guys don’t get back to us quick enough. By quick enough I expect a reply within 48 hrs not over a week later.

I will never use swell rewards again and I am now setting up an account with a different provider and going to cancel swell over the next couple of weeks.

One thing they won’t tell you is that there is no confirmation of a page being shared or a ‘follow or like’ Facebook and twitter etc won’t allow it anymore but swell won’t tell you that. If I had a mind to I could rip the arse out of any shop that has swell rewards, it is totally unsafe for any shop owner and sorry to say I am throwing them in the bin.

Thegreatbritishcoinhunt
United Kingdom
Over 2 years using the app