Reviews (2,598)

Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for enhancing the shopping experience by allowing customers to redeem loyalty points at checkout, boosting engagement and customer lifetime value. It features customizable loyalty and referral programs, and integrates with platforms like Klaviyo. The support team is highlighted for their prompt, knowledgeable service, aiding in setup, troubleshooting, and optimization.

Edited October 22, 2018

I'm still learning how to use this app. I must say it is pretty easy to use and customize. The themes are well laid out and easy to use. Even better a tiered program for VIP clients! Very good work.
I got stuck with the view button because I wasn't sure if we needed it to pop-up or hover. There needs to be a way i can be seen by new customers without overcrowding the page. Perhaps i will get the hang of it.
Hopefully we don't give up too much and end up loosing. Ha-ha!
Will update after a month of use

Deals on hair and lashes
Kenya
25 days using the app
November 21, 2022

App is exactly what a growing site is looking for in customer interaction. I had their customer service walk me through how to install the code on my site myself! It was quick and easy, and I'm excited to put it to use.

Yes Men Outfitters
United States
25 days using the app
July 12, 2016

I recommend this app to everyone who wishes to increase sales.

Total Bliss Connection
United States
25 days using the app
February 26, 2018

Seems to integrate social media platforms and direct email marketing fairly seemlessly

Soul Provider Company
United States
About 1 year using the app
June 19, 2017

I really appreciate Swell's pricing philosophy in that they offer a free subscription plan (Bronze). It eliminates the financial entry barrier for small start-up companies to implement a rewards program to increase revenue and growth. True to Swell's claim, its relatively easy to set up and intuitive to use, and has a lot more customization flexibility compared to other platforms offering free subscriptions.

One minor issue - it would be helpful to be able to access the stylesheet when trying to customize things like the email notifications. Though to be fair, I've just started using Swell and may not yet have looked in the right place to access. :)

Emfysis Skincare
United States
24 days using the app
June 16, 2020

I've just started using the app on my store so far it's been smooth and chat has been really helpful and prompt to resolve any questions I had! Easy breezy!

A.muse Projects
Singapore
24 days using the app
June 13, 2016

Just installed it. So far everything has been quick and set up has good step by step walkthroughs

Online Knickknacks
United States
24 days using the app
April 29, 2016

A VERY HANDY AND EASY TO USE TOOL
HIGHLY RECOMMENDED

Edge Comics
Australia
24 days using the app
Edited October 9, 2016

The app is great and working very good. Its nice to use.

Zilena World
Belgium
24 days using the app
Edited April 21, 2016

Wonderful App! Just trying a free plan and i love it!!!

Trendhub2u
Austria
24 days using the app