Reviews (2,596)

Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for enhancing the shopping experience by allowing customers to redeem loyalty points at checkout, boosting engagement and customer lifetime value. It features customizable loyalty and referral programs, and integrates with platforms like Klaviyo. The support team is highlighted for their prompt, knowledgeable service, aiding in setup, troubleshooting, and optimization.

June 1, 2016

Just starting out with this app. Looks pretty straight forward. I'm giving 4 stars due to the simplicity in installation. Will give another review, once I've started getting sales from this app.

Purity Soy
United States
3 months using the app
Edited July 27, 2017

Already loving this app and would strongly recommend them, we have tried with different developers we really didn't like their pricing system.

Reason we choose Swell is other providers are charging based on numbers of members e.t.c you could have 1000 members that barely evey make any purchase how does that benefit you? Sweel charges based on numbers of orders received, which to me is a win win situation for both.

Problem: the only problem I wish they could make the email notification alot customizable, I like inserting images and other elements to my emails to make them visually appealing and not just something that looks plain.

Voguish Girl
Australia
3 months using the app
April 22, 2016

Great for a little info. Keep up the good work.

Korial Swimwear
Australia
5 days using the app
May 31, 2023

Unfortunately the app automatically changed the settings in the points to dollar ratio (after they were set by us) resulting in customer rewards doubling and putting our business in jeopardy.

Meraki Lashes and Beauty
Australia
4 months using the app
Yotpo - L&R replied November 28, 2023

Thank you for taking the time to share your thoughts with us — we hear you and we apologize for the inconvenience. We would never automatically change any settings in the points to dollar ratio or to any settings of your account. Our team has tried contacting you to offer assistance, but we have not heard back. We encourage you to reach out to our team so that we can help.

February 15, 2017

just starting out with this but it looks good and from the tests I have ran it navigates well once you figure it out.

Darboo13
United States
5 days using the app
May 8, 2016

Just started using this app but it seems like it has everything that boost my site

Superhealth888
United Kingdom
2 months using the app
April 5, 2016

Great App, can't wait to see increase conversions. Has lots of features and works well.

Head Shop Headquarters
Canada
4 days using the app
March 23, 2017

i like it pretty easy to use lots of helpful videos

Envy Your Body
United States
2 months using the app
January 15, 2016

100 STARS ****

Best Campaigns..Best Design..Easy to Setup & install like 1,2,3.. Generous Price!! I love this app!!

Thanks Guys. You ROCK..keep it up!

Burstophobia
Thailand
4 days using the app
April 20, 2016

This is a great to give customers incentives. Simple and easy to use!

Vogueshared
United States
2 months using the app