Reviews (2,593)

Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this loyalty and rewards app for enhancing customer engagement by allowing point redemption at checkout and increasing customer lifetime value with features like a rewards bar and referral widgets. They appreciate its customizable options, seamless Shopify integration, and easy transition from systems like Smile.io. The support team is consistently commended for their responsive and efficient service in troubleshooting and setup assistance.

April 7, 2021

Love this app and the quick support! It makes a lot of difference in terms of getting technical answers responded to at a faster pace than submitting a ticket via email. Great feature!

Credo
United States
Over 3 years using the app
January 28, 2016

I've just started using the app, and so far so good! The customer service is right on. Immediately I had an answer to my question and even received personalization for the app on my website. The design fits in really well with my shopify template. Very very happy with these guys. Excited to see my customers make use of this awesome rewards program.

Label Thread
United States
Over 3 years using the app
June 23, 2016

Very Simple to customize and looking forward to applying the top Rewards App out there on our Ultra Premium, Gourmet Vape Store, https://www.eliquiduniverse.com

Eliquid Universe
United States
Over 3 years using the app
January 11, 2017

Just finished setting it up! Set up was easy and beautiful and looks like it will be a breeze to follow through on points, rewards and incentives. My customers are excited!

Be The Good 2
United States
Over 3 years using the app
Edited January 25, 2022

my customers love the rewards program so much and raymond was so helpful and fast! love it! thank you yotpo!

Kendall Conrad
United States
Over 3 years using the app
September 17, 2020

I am extremely pleased with the customer service for this app. Twice this week I have had questions and gone to the online chat. Both times I was connected with Kerby and received excellent customer service. Very efficient, quick and helpful. Explained things to me so I could easily understand and even sent pictures showing menus to help me locate things easier when learning where to customize screens. Thank you for the excellent service!

Kexpress Destash & Supplies
United States
Over 3 years using the app
Yotpo - L&R replied September 21, 2020

Thank you for taking the time to leave a review. We're so happy to hear you had such a positive experience with our support team!

May 22, 2017

Fantastic app to get a pretty comprehensive reward program set up in a short time. Very responsive customer service to help smooth out potential rollout issues. Would certainly recommend to anyone looking to incorporate rewards functionality.

Naazlin
Canada
Over 3 years using the app
May 13, 2016

Very easy to setup and excited to use this app. Thank You for very easy design of customization.

Kidton
United States
Over 3 years using the app
July 17, 2020

This app was really easy to use and was so quick to set up. I created a loyalty scheme in minutes and was able to match it to my brand and store these easily. I love it!

Model Railway Scenes
United Kingdom
Over 3 years using the app
Edited April 14, 2016

I wanted to capture visitors' contact information by offering incentives, so I was looking for an app to facilitate it. Swell does that and more. You can set up an entire loyalty program. It has a user-friendly interface and is easy to set up. When I had questions, Josh and Amanda were very quick to respond.

I added a newsletter sign-up pop-up and received first registrations right away. A loyalty program will be next.

Overall, it's a great app!

www.MotorcycleScanner.com

Smartvd
United States
Over 3 years using the app