Reviews (2,610)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for its effective loyalty and rewards system, which boosts customer engagement and satisfaction. They appreciate its seamless integration with Shopify, especially Shopify Plus, and its ability to redeem points at checkout. The app also supports referral programs and integrates with email platforms like Klaviyo. Reviewers praise the responsive support team for efficiently resolving issues, enhancing the service provided to customers.
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We really tried our best to make this app work, but the customer service was not helpful at all. It is one of the worst customer service experiences we've ever had with an app on Shopify.
The support was great until you're actually a paying customer. Then it dropped off and all but disappeared. Swell never worked on the POS. Support wasn't helpful. Then I downgraded to the free account, my shop qualifies, but I'm still locked out with the app demanding payment and once again support hasn't helped.
Stay away from this vendor, their customer Support simply doesn't exist or they are incompetent.
After six months, I strongly do not recommend Yotpo. It's a subpar product that is clunky and all over the place. Their admin interface is mismatched and terrible. It's waaay overpriced. Their outside marketing looks good, but once under the hood, you'll regret it.
Thank you for submitting a review, and apologies for any inconveniences you may be experiencing. We're constantly working to improve our products as well as our pricing and packaging options to ensure that they're easy to use and affordable. Our records show that our team was able to assist you, but if you're still experiencing difficulties, please let us know.
APPs keeps showing "we could not redeem your points" after paid for $199. The customer service is good, but the technical support is really terrible. Such a serious problem has not been resolved for a week.
Thank you for sharing your feedback with us — we're sorry to hear that you're experiencing issues with Loyalty points redemption. Our team has tried reaching out to you, but we have not heard back. Please reach out to our support team for assistance.
THIS COMPANY IS AWFUL AT RESPONDING TO QUESTIONS IN A TIMELY MANNER to questions about the app. That would be ok if their tutorials and instructions for the app were informative. This is my 5th time contacting the company since installing the app last November. I still have not heard back after trying again and it has been over 6 days. Looking for a new rewards app now.
The potential for this app looked amazing. But the support for installation and setup is non-existing. The campaigns we have created are not showing the pop-up. I wrote to ask Swell for support but just got a screen shot back saying everthings looks okay - even though in the screen shot the campains for reward is not the same as the ones I have created. I have started a support chat but seems there are no real persons there - just an email saying we have created a ticket for you. and then no reply to that for days.
Hope the installation issues will be solved and the app proves to do some of the fancy stuff they so highly claim they can do.
Paying $630.00 USD a month but receive zero support. Asking for help on some simple issue but was not willing to help, keep pushing us away. Feel like a fool to sign a year contract. Be careful.
I love the features the app offers. It took a lot of effort to set up the program but I think the number of features it offers is worth the price. One star is for their nonexistent customer service. The app itself works but the analytics don't work. All dashboard shows zero even though we have customers redeeming. We tried to reach them multiple times and no response.
Going on day 74 and I STILL am not running at full steam. I was promised a 6-week implementation and have two sites. One just launched (week 9_ and we now have about a load of pissed off customers because points are not working right. Great thing is, its Tuesday and I haven't heard from them since last Thursday... My second site is still not launched and I have been given 5 delayed dates, the last being last Friday. Great thing is, it never launched and I didn't even get a call, and its Tuesday and I have not hard anything... So frustrated right now, wish i would have gone with a different tool.