Overall rating
4.7
Counts per rating level
  • 82% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, easy setup, and seamless Shopify integration. Its customizable features, rewards system, and referral widget are praised for enhancing brand aesthetics and customer engagement. The 24/7 chat support is noted for its responsiveness and problem-solving skills. Merchants report increased customer loyalty and repeat purchases due to the app's comprehensive loyalty features. The app's email reminders for points earning and redemption are also effective. It's recommended for boosting sales and customer retention.

January 30, 2017

Sad that the Instagram follow reward only works with the upgrade plan.

Prettyloxx
United Kingdom
8 months using the app
March 26, 2021

It's disappointing that this app doesn't work with Omisend. Cannot do much with customizing triggered emails. It seems that Yotpo doesn't pay any attention to their design/UI, from email layout to dashboard, all look very unprofessional. If comparing to Smile.io, Yotpo is still far behind. Just that, Yotpo is more affordable for small businesses.

Da Latibule
Australia
7 months using the app
May 31, 2016

It is a great app and easy to use. My only concern is regarding how to set up the an unlimited coupon code.

Maman Gateau Com
United Kingdom
6 months using the app
May 15, 2016

Good concept, easy to use. Execution can improve

Selinas Closet
United States
5 months using the app
Edited August 6, 2018

Good app but jumps from $29 to $249 to use Gold package ... whoa hoooo
Also, only way to test functions is to set-up new accounts until you get it right ......... would also be nice if it was integrated with an auto tagger

Big Dog Landing
United States
5 months using the app
December 4, 2018

We are trying out this app to see how to approach referrals and affiliate marketing.

One thing that would be really good is if you could make the performance table sortable. It does not make any sense how it works now. Not possible to sort is making it unusable...

Other then that it is a fairly good plugin to use for simple referral marketing setup.

Cosmobeauty
Norway
3 months using the app
July 23, 2022

The page builder was easy to set up and gave it a leg up over similar rewards apps. What would make Yotpo the best rewards app is if their integrations with Klaviyo wasn't so expensive. $249 if you want to do any useful integrations and points versus similar apps that are free and much cheaper.

My Happy Flo
United States
3 months using the app
April 14, 2016

I this reward program.it is very helpful for new business that have small budgets. I love all of the things that if offers for the customer . I am excited to see how it works out with the launch of my store.

Foxxydcosmetics
United States
3 months using the app
August 9, 2018

So far so good, I will test it more and I will be back.

Ikonomakisgr
Greece
3 months using the app
Edited August 17, 2016

Nice app, but it would be awesome if the prices get a little lower, but it is amazing anyway. But the real reason I give 3 stars is that it isn't updated for other languages than english, and you have to translate everything you could.

Ameyalli
Mexico
3 months using the app