Reviews (2,610)

Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its effective loyalty and rewards system, which boosts customer engagement and satisfaction. They appreciate its seamless integration with Shopify, especially Shopify Plus, and its ability to redeem points at checkout. The app also supports referral programs and integrates with email platforms like Klaviyo. Reviewers praise the responsive support team for efficiently resolving issues, enhancing the service provided to customers.

January 16, 2025

Great service! Thank you, John B, for your help!

49th Parallel Coffee Roasters
Canada
10 months using the app
February 10, 2025

New to YotPo but very satisfied with the level of support. Yoben was terrific!

J&H Tackle
United States
5 months using the app
November 3, 2024

I had to get help via live chat and John B was helpful, efficient, and sorted the issue right away. Thanks! :)

Go-To Skincare
Australia
Over 3 years using the app
Yotpo - L&R replied November 12, 2024

Thanks for your feedback, we really appreciate it.

February 10, 2025

Great & prompt help from John!

TWOOBS
Australia
Over 2 years using the app
January 16, 2025

The customer support staff was very quick to respond and also very helpful. My representative, Yoben Magalong, was very clear and helped me with all my needs in under two hours!

Sonrisa Boutique
United States
About 24 hours using the app
December 2, 2024

Vergian B. was quick to respond and efficient. Great help. Thank you

WYR Wear
United States
Almost 2 years using the app
October 16, 2024

John B was very quick to address an issue and find the solution for one of our email flows – thanks!

Roo & You
Canada
Over 3 years using the app
Yotpo - L&R replied October 18, 2024

We appreciate your feedback, thank you! We are continuing to better our products and people to continuously provide the best customer experience there is!

November 5, 2024

Vergian B was super helpful and solved my problem in moments. Thank you!

Kitten D'Amour
Australia
Over 2 years using the app
Yotpo - L&R replied November 12, 2024

We appreciate your feedback, thank you!

December 4, 2024

Jeff Q was super patient and helpful!

Taos Footwear
United States
About 4 years using the app
November 4, 2024

Fantastic customer service. Helped me right away!

Ancestral Supplements
United States
Over 1 year using the app
Yotpo - L&R replied November 12, 2024

Thank you for sharing your thoughts with us!