Reviews (2,507)

Overall rating
4.7
Counts per rating level
  • 82% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly setup and customization, which enhances customer experience and boosts sales. Features like the rewards bar and referral widget, along with seamless integration with platforms like Shopify and Klaviyo, are highly valued. The app's customer support, including 24/7 chat, is praised for its efficiency. It's recommended for businesses wanting to start or improve their loyalty programs, with email reminders for points earning and redemption. Some merchants also reported a smooth migration process from other systems.

December 19, 2023

They are probably the worst service out there that is quick to take your money but not provide the support for the services. I cancelled this service back in July and they keep on charging me. Charge me again and you will get a lawsuit!

Adventur•ish
United States
6 months using the app
Yotpo - L&R replied April 19, 2024

Thank you for taking the time to leave a review. After looking into your case, we see that all issues raised in this review have been handled. Please feel free to reach out to us at any time if this is not the case or if you have any lingering questions or concerns.

December 5, 2023

The app has a nice design, looking forward to see if it can help me grow my sales.

VAQUERO BOOTS
United States
10 months using the app
Yotpo - L&R replied December 20, 2023

We appreciate your feedback, thank you! We are continuing to better our products and people to continuously provide the best customer experience there is!

December 1, 2023

They are the best - Customer service is the BEST! I mean when I say best I would give them 10 Stars

Tree Of Life Shoppe
United States
11 months using the app
Yotpo - L&R replied December 20, 2023

Thank you for writing a review — we value your feedback and are delighted on the experience you've had with us recently!

December 26, 2023

Excellent Service, Gabriel assisted me twice today in adding my referral page to my website and a pop up version too! I couldn't have done it without their help! so thankyou very much :)

Livvys
Australia
13 days using the app
Yotpo - L&R replied April 19, 2024

Thank you for sharing your thoughts with us!

November 22, 2023

I am telling my fellow sellers a cautionary tale. I have been with Yotpo for 7 years.. a long time in the e-commerce world. I have watched this company transition and what has become apparent is 1- there are major speed issues with all yotpo products on your shopify store 2- you will experience Google Console issues and they will expect you and your dev team to invest time to assist with a fix with no economic benefit to you 3- you will experience cost increases year over year and 4- they will have no loyalty to you if you are an older client or if your business goes through a hard season

Of course, companies need to make money but their business model has slowly pulled in things like SMS. What this means for you, fellow retailer, is that you will lose compatibility with critical channels (like say, Attentive for SMS). Their response? Just move to us... bundle and save- and they treat the precious company you've built like a cable and telephone contract.

This insidious way of doing business is bad for all small businesses. There are plenty of better options that won't weigh down your site, cause SEO issues and throw compatibility roadblocks into the mix (as well as save you a considerable amount of cash).

This is my 15th year running my brand. My reviews are few and far between for stack tech however when I see predatory contract management that hurts business and overall operations I am compelled to share it to prevent the heartache and replatforming we are now going to undertake.

Darn Good Yarn
United States
About 1 year using the app
Yotpo - L&R replied November 29, 2023

We wanted to reach out directly to thank you for your candid Product review. We appreciate your partnership over these past seven years and do apologize for the experience you are currently having as it relates to product, pricing, and service.
We understand there are outstanding items that are critical to your business to resolve. We do not take that lightly. Our Black Friday code freeze is still in place until the end of the week to ensure stability for our merchants during the busiest time of the year. As soon as the freeze is lifted at the end of this week, our R&D team will be able to push a fix for the SEO concerns you mentioned and as for the load speed issue we do plan to release improvements on that front as well in a few weeks.
Regarding your experience with your contact, we do apologize for the experience you had and hope we can work together with your account team to find pricing that makes sense for your business needs today - especially in light of our longstanding partnership.
We appreciate you and the Darn Good Yard team - and hope we can find a path forward together. We'd love to have a discussion regarding the alternative strategy and feature functionality that is critical for you going into 2024. We will reach out to you directly via email to discuss that.

November 8, 2023

The online part works nicely, but I'll have to share the perspective of a brick and mortar retailer with ShopifyPOS. It stopped working on POS 4-5 months ago and it hasn't been fixed. So, it doesn't seem to be a good fit for those who focus who have stores. We'll probably be looking elsewhere for one that'll work well with POS.

Chalet
United States
Over 2 years using the app
December 1, 2023

Was able to help me out very quickly and efficiently. Thank you!

Amia
United States
3 months using the app
Yotpo - L&R replied December 20, 2023

We appreciate your feedback, thank you!

Edited August 25, 2021

The app is really great and the support is awesome! Excellent customer service. Fast reply and they know their app.

Brulerie Des Laurentides
Canada
Over 8 years using the app
Edited August 28, 2016

Very easy to use app with video tutorials. Highly recommended with lots of basic features. One of the good ones!

Bushere Son Iron Studio Inc
United States
Almost 8 years using the app
September 25, 2016

Awesome app - very easy to use and walks you through it. Great that it is free up to a certain number a month. Highly recommend!

Panda And Pup
Australia
Over 7 years using the app