Reviews (2,593)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise this loyalty and rewards app for enhancing customer engagement by allowing point redemption at checkout and increasing customer lifetime value with features like a rewards bar and referral widgets. They appreciate its customizable options, seamless Shopify integration, and easy transition from systems like Smile.io. The support team is consistently commended for their responsive and efficient service in troubleshooting and setup assistance.
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Great customer service from Jeff Q. today - quick and knowledgeable.
I’ve had an outstanding experience working with Gabriel S at Yotpo. He’s been incredibly helpful and proactive in assisting me with setting up our referral program. His knowledge and expertise made the process seamless, and he provided clear guidance every step of the way.
Thank you for writing a review and we value your feedback. We aim to provide the best customer experience and we are glad it left a mark!
John B was great - he went above and beyond to look at our account to ensure adequate safety features were set! Thank you John B
Thank you for writing a review and we value your feedback. We aim to provide the best customer experience and we are glad it left a mark!
John B, is really helpful and kind supporter! He tried to helped me a lot even our system is troublesome. I would love ask him if I will have some question next time.
Thank you for writing a review. We value your feedback and are delighted on the experience you've had with us recently!
Jeff Q was super patient and helpful!
Jeff Q. Very quick to resolved my concern.
Gabriel S provided excellent assistance and resolved my issue promptly
Thank you for sharing your thoughts with us!
The support team is available and knowledgeable for simple and complex questions. John B quickly responded to my ticket letting me know that he was working to find a solution then followed up with documentation of how to resolve my question.
Thank you for writing a review and we value your feedback. We aim to provide the best customer experience and we are glad it left a mark!
Amazing customer support, John B helped me with my concern promptly.
Thanks for your feedback, we really appreciate it.
It was quite difficult for us to implement a new tool seeing as we were migrating from another, but the Yotpo support team (especially Gabriel S) are highly responsive and pick up every ticket we sent them in the 2 weeks post launch. We appreciate the quick response & turnaround even though there were quite some bugs / issues with our launch (that was specific to our previous set up). Thanks Gabriel for helping us make sense of all the new data!