Reviews (2,580)

Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface and seamless Shopify integration, enhancing customer experience without requiring deep technical skills. The customer support is highly praised for its responsiveness and efficiency. Features like the rewards bar and referral widget are noted for engaging customers and boosting business value. Merchants report positive impacts on business operations and customer engagement.

December 14, 2018

Swell is really amazing. It's super easy to use and the default options are already set up for success. You can tweak a little to customize, but it works great right out the box!

The Soul Motivation Shop
United States
12 months using the app
Edited April 1, 2020

The Best App Ever for Loyalty & Rewards and the customer support, with Reymond, is the best one! <3

I'm really glad to use it with our e-commerce :)

Passione Animali
Portugal
12 months using the app
December 2, 2018

So far, I really love this app! Waiting to see how my initial launch goes and then I will decide if I want to upgrade my plan. :)

It has easy setup, tons of free options and plenty of room to grow!

The Dainty Bow Shop
United States
12 months using the app
October 11, 2022

Jovan R was really helpful with my questions! Thank you so much for your prompt and helpful reply!!!

Royal Bath Co.
Malaysia
12 months using the app
April 5, 2018

great app, easy to use, perfect for businesses!

Cratiz Cannon
United States
12 months using the app
Edited May 30, 2023

Jovan solved my problem. There is tiny pop up in English, but It must be Japanese. He told me that it must be custom coding as Japanese. Thanks Jovan!

and Gab and Lemuel helped me with updating customers points balance.

Lemuel helped me about notifications!

ダーマロジカ 公式オンラインショップ
Japan
12 months using the app
Edited July 27, 2020

I'm in the early stages of using the app and needed support to fix a referral link problem. The support was immediate, efficient and incredibly helpful.
The app in general is brilliant, so easy to set up. Thanks for being so amazing!!!

Pamoja
United Kingdom
12 months using the app
March 7, 2022

I had some issues with launching the program but Jerrah from customer service was super responsive and professional and made what could've been a headache, only a minor issue.

TCTLE
United States
12 months using the app
March 11, 2023

Yotpo Loyalty and rewards is the way to go! My customers love it and we love the service and support from the Yotpo team! Keep up the good work!

Dapper Yankee
United States
12 months using the app
Yotpo - L&R replied March 14, 2023

Thanks for your feedback, we really appreciate it.

March 22, 2019

I appreciate how they helped me with a little problem I had with the rewards popup. Very efficient, very quick, very kind.

Pittura per Hobby
Italy
12 months using the app