Reviews (2,580)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its user-friendly interface and seamless Shopify integration, enhancing customer experience without requiring deep technical skills. The customer support is highly praised for its responsiveness and efficiency. Features like the rewards bar and referral widget are noted for engaging customers and boosting business value. Merchants report positive impacts on business operations and customer engagement.
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Needed a rewards program app that lets you filter which products can actually earn rewards, and this has more than enough features for our needs.
Support team is very helpful and has helped us immensely in our setup!
really lovely app, useful and smart way to retain clients, i'd love a feature for vip tier referrals.
Had an issue at first and their customer service was prompt and helpful in getting my referral program off the ground (Thanks Joseph C!)
Swell and YotPo offer super easy integration! When I have encountered challenges, they provided us with great customer service
Thank you to Jeorge Kenneth V's help and patience regarding our customer having issues with their loyalty points. He was able to walk me though the steps to resolve it and sent me links and screenshots to assist. I had reached out a handful of times and wasn't able to get an answer. I appreciate it, Jeorge!
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The app looks really great on the website and I had a few questions while setting everything up so I went to the service chat to get some help with setup on the site.
Maria and Jiemer are STARS. They helped me with my issues in a timely manner and provided exactly what I needed. Great work team!
Yotpo's customer service is always helpful! They are able to answer any questions I have and show videos so I can reference back for help. 5 stars!
It's great that the Loyalty & Rewards program neatly ties in with their Testimonials app (e.g. the customer gets rewards points for leaving testimonials, which in and of themselves already help the business with social proof). We just had a small issue that was resolved by their support team within half an hour (we're based in Hong Kong so I'm assuming they have support staff around the clock) and that was a fantastic experience that shows the efficiency and level of support they offer customers. YotPo's apps are highly recommended!
We subscribed and had some set backs with our development timeline to integrate and utilize the app. Kerby offered fantastic Customer Support, we received a credit from Shopify in a timely fashion for the months unused. We look forward to onboarding with Swell soon!