Reviews (2,593)

Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this loyalty and rewards app for enhancing customer engagement by allowing point redemption at checkout and increasing customer lifetime value with features like a rewards bar and referral widgets. They appreciate its customizable options, seamless Shopify integration, and easy transition from systems like Smile.io. The support team is consistently commended for their responsive and efficient service in troubleshooting and setup assistance.

October 7, 2021

Love the app, and all it's features. The absolute best part is the outstanding customer service! Jerrah, the amazing Support Agent, has been patiently and professionally guiding me for days with every question I had. Thank you so much, will definitely be recommending the app for friends!

Badim TLV
Israel
About 2 years using the app
July 29, 2022

I like this app but I really want more integrations with Privy and affiliate programs. Hopefully, they will be introduced soon.

103 Collection
United States
About 2 years using the app
February 9, 2023

Knowledgeable and very good support through their chat function. Was able to address the matter quickly and efficiently, with little loss of time - did not have to spend too much effort figuring things out for myself.

Thank you Leonard G.

dev-sol-de-janeiro
United States
About 2 years using the app
September 17, 2016

This thing was super easy to set up, emails all work correctly, and everything looks great. Can't wait to start telling customers about it!

Freethespirit
Canada
About 2 years using the app
May 11, 2016

So far so good! I can not wait to see what this Swell can do for my business. I love referral programs and rewards programs myself and love that I can share that with my customers.

Thekeeco
United States
About 2 years using the app
Edited July 31, 2019

I've tried a few apps. The Swell defiantly is my favorite. I love it. So easy to set up. Love the "refer a friend" option. Also, have been able to use my brand colours.

Fleur & Co.
New Zealand
About 2 years using the app
April 19, 2021

Team are really helpful in troubleshooting and getting us set up. Does what we need it to do for the most part!

Puppy Gang Fresh Foods
Canada
About 2 years using the app
July 11, 2016

Super easy to set up... thanks!

Rootedusa
United States
About 2 years using the app
January 25, 2016

We have had a great response from our customers. If you are smart with how you reward your customers you can drive massive traffic to your site in a very quick time. Not to mention the added benefit of collecting customer emails, which is crucial for making that one time customer a long term one. We have loved Swell in our first month of business and are so so grateful it is free for new users.
Daren Wagner
Under Comfort

Under Comfort
United States
About 2 years using the app
September 22, 2017

So far, the set up has been extremely easy and the tutorial was very helpful. I haven't put it all to the test yet though. Hopefully that is just as easy!

Suada Tree
Australia
About 2 years using the app