Reviews (2,610)

Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its effective loyalty and rewards system, which boosts customer engagement and satisfaction. They appreciate its seamless integration with Shopify, especially Shopify Plus, and its ability to redeem points at checkout. The app also supports referral programs and integrates with email platforms like Klaviyo. Reviewers praise the responsive support team for efficiently resolving issues, enhancing the service provided to customers.

November 3, 2024

Yotpo support has been top tier! Vergian B. specifically was able to answer my very technical questions & resolve my issues I was having. Appreciate the help & love the team!

PuroAir - Breathe Cleaner Air
United States
7 months using the app
Yotpo - L&R replied November 12, 2024

Thank you for writing a review. We value your feedback and are delighted on the experience you've had with us recently!

December 12, 2024

Jeff Q. Very quick to resolved my concern.

Coco & Eve EU
Ireland
Over 4 years using the app
October 23, 2024

Gabriel S on the chat support line was incredibly helpful. He was able to get some things live on our site that helped us launch.

Bare Necessities
United States
2 months using the app
Yotpo - L&R replied November 1, 2024

Thank you for writing a review. We value your feedback and are delighted on the experience you've had with us recently!

November 13, 2024

Great customer service from Jeff Q. today - quick and knowledgeable.

The Village Company
United States
Almost 3 years using the app
October 21, 2024

The app had some issues, but John B. was quick to help. Great service!

Scent Australia Home
Australia
Over 3 years using the app
Yotpo - L&R replied November 1, 2024

We appreciate your feedback, thank you!

October 18, 2024

Wynn N was a great help. Even though my case was complicated, they provided me with wonderful assistance and guidance :)

Your KAYA
Poland
Over 2 years using the app
Yotpo - L&R replied November 1, 2024

Thank you for writing a review and we value your feedback. We aim to provide the best customer experience and we are glad it left a mark!

January 8, 2025

John B helped us with kindness and competence.

andar Singapore
Singapore
Over 1 year using the app
November 5, 2024

John B was great - he went above and beyond to look at our account to ensure adequate safety features were set! Thank you John B

Juniper Books
United States
3 months using the app
Yotpo - L&R replied November 12, 2024

Thank you for writing a review and we value your feedback. We aim to provide the best customer experience and we are glad it left a mark!

October 21, 2024

Thanks John B for your help! Fast and efficient and clear with direction

Evidence Skincare
Australia
About 2 years using the app
Yotpo - L&R replied November 1, 2024

Thanks for your feedback, we really appreciate it.

December 20, 2024

Gabriel S and Kelsey were absolutely fantastic to work with! Loving our experience with Yotpo thus far.

True Grace
United States
4 days using the app