Reviews (876)

Overall rating
4.7
Counts per rating level
  • 82% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless integration and functionality that boosts customer engagement and loyalty, particularly beneficial for small businesses. Despite its higher cost, its comprehensive ecosystem including Loyalty & Rewards, Email & SMS, and Reviews & UGC is valued. Features like managing loyalty points and setting up earning rules, along with integration with Shopify and Klaviyo, are highlighted. The support team is praised for their responsiveness and efficiency.

Edited June 12, 2025

Aisher helped a lot! Fast and effective customer service!

Gisou EU
Netherlands
Almost 5 years using the app
April 8, 2025

Jefferson Q is always super efficient, friendly and helpful :)

SuperFeast
Australia
Over 2 years using the app
March 18, 2025

Super fast and efficient service! Gabriel S. Helped me a lot and very quickly!

Hero Kiddo Inflatables
United States
Over 2 years using the app
May 28, 2025

John B. was helping me very fast and find a good solution!

BitterLiebe
Germany
Almost 2 years using the app
March 2, 2025

Always great service from the yotpo team! Recently assisted by John B, however I have to say that everyone in the team offer fast, efficient service.

ECO. Modern Essentials
Australia
Over 2 years using the app
July 15, 2025

fast answer and very clear

Laboratoire Garancia
France
Over 4 years using the app
May 12, 2025

yotpo team is always super helpful with points codes inquiries!! thank you!!

Boutique Skin Envie
Canada
Almost 3 years using the app
May 22, 2025

John was a great help. Thanks for the good service.

Manucurist UK
United Kingdom
Over 1 year using the app
February 21, 2025

Jeff Q gave me a great and quick assistance
Every assist, everyday kind and very helpful advices and helps my work efficiently. I appreciate a lot!!

Daily&Co
Singapore
Over 1 year using the app
June 5, 2025

Great customer support from Nyle M

Aromatherapy Associates
United Kingdom
Almost 3 years using the app