Reviews (2,507)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its user-friendly setup and customization, which enhances customer experience and boosts sales. Features like the rewards bar and referral widget, along with seamless integration with platforms like Shopify and Klaviyo, are highly valued. The app's customer support, including 24/7 chat, is praised for its efficiency. It's recommended for businesses wanting to start or improve their loyalty programs, with email reminders for points earning and redemption. Some merchants also reported a smooth migration process from other systems.
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Such a great platform! The customer support team - especially Rilu & Gabriel have been above and beyond! We have been able to get our program set up so quickly and with such ease - wish we had started sooner! Great work to all, thanks again Rilu, Gabrie, and Yotpo!
Thank you for sharing your thoughts with us!
So far, it's been significantly better than the loyalty and referral app we were using prior. While the initial onboarding process was disjointed because our rep was leaving, the Yotpo team quickly found a replacement and helped with every step of the onboarding and making sure our programs (and email flows within Klaviyo) were set up optimally. Special shoutout to Angelo who helped checked every detail of our program and got us optimized!
We appreciate your feedback, thank you! We are continuing to better our products and will continue to do so to continuously provide the best customer experience there is!
Was able to help me out very quickly and efficiently. Thank you!
We appreciate your feedback, thank you!
Very good customer suppor who spent a lot of time going trough setting up that I could probably have found in the user guide !
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Initial set up was pretty straight forward, but then there were a few questions I had and bits I wasn't entirely sure how to set up. I contacted the customer service team and was helped by Lemuel. They were amazing and patiently helped me set everything up. I am very happy with the results
Thank you for writing a review — we value your feedback and are delighted on the experience you've had with us recently!
Excellent customer service! App definitely helps gain and retain customers.
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I had a great experience receiving help to set up my rewards page. The representative was nice and very clear and responsive.
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I was new to the app and had a couple of quick questions. Gabriel S via chat went above and beyond to help me. Fast, kind, and knowledgable. thank you!
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Loved the ease of use with this app and the support team.
Rilu was fantastic and we really appreciate it!
We appreciate your feedback, thank you! We are continuing to better our products and people to continuously provide the best customer experience there is!
It ha all the function i'm looking for in terms of referral program and the customer service Lemuel P was great, responding plus solving my issues real quick.
We appreciate your feedback, thank you! We are continuing to better our products and people to continuously provide the best customer experience there is!