Reviews (2,580)

Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface and seamless Shopify integration, enhancing customer experience without requiring deep technical skills. The customer support is highly praised for its responsiveness and efficiency. Features like the rewards bar and referral widget are noted for engaging customers and boosting business value. Merchants report positive impacts on business operations and customer engagement.

May 31, 2016

Great app overall. Improvements along the way continue to help.

365 Gameday
United States
Over 1 year using the app
October 12, 2021

I was a very confused about some negative rewards points that were accumulated on a customer's account. Glenn explained everything clearly and helped me solve immediately! Since I'm a customer Service rep I need these solved sooner than later and this was resolved immediately! It made my job a lot easier! It was so helpful and I appreciated it so much!

Topo Designs
United States
Over 1 year using the app
November 30, 2022

I needed some assistance with adding a code to my website and Erwin John C answered my chat and helped me with efficiency. Thanks.

Curly Boo
United States
Over 1 year using the app
June 17, 2016

So far so good, just installed it and the customer service has been excellent and people are already using it. I like the built in email feature to notify existing customers of the program. I would like to see a Facebook sharing reward to get followers to share and repost on Facebook rather than just twitter. Keep up the great work guys!

Justice4humanity
United States
Over 1 year using the app
March 26, 2016

Awesome App!. Real easy to use, lots of customization and best of all it's free.

Britt And Jules
United States
Over 1 year using the app
February 9, 2023

Customer service is super quick and professional, the app works very intuitively and is easy to manage.

Bloom & Wolf
Netherlands
Over 1 year using the app
December 20, 2022

Yotpo has a great support team. Jiemer John P was very knowledgable and helpful. He helped me resolve some issues quickly.

Welder Nation
Canada
Over 1 year using the app
October 8, 2021

We have been using Yotpo ever since we launched our Shopify Store. From reliable application/s to fast + responsive support, you won't be disappointed.

Vintage Foundry Co
United States
Over 1 year using the app
Edited August 19, 2016

Been trialling this app for a period and we are glad to report that it works as per the name, SWELL!

Better than that, I had cause to contact the Swell guys over a very minor issue (which had nothing to do with them in the end!).

Nonetheless, Nikhil Naidu went above and beyond what you might normally expect from tech support and sorted out the issue speedily, effectively, with expertise and great humor (all late on a Friday afternoon)!

So, from all here at www.thesolidbarcompany.com, thanks Swell and Nikhil!

Nicholas Bennett
United Kingdom
Over 1 year using the app
February 12, 2016

Great app. Quick to install, easy to use, great step-by-step video guides for a novice like myself. And the customer service is awesome. Very very quick to respond in a live chat format, to walk you through whatever you may need. Its only been a day, so no review in regards to the functionality of the app beyond its simple installation and set up. So far, so good! Highly recommend.

Babysaurus.ca

Babysaurus
Canada
Over 1 year using the app