Reviews (2,580)

Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface and seamless Shopify integration, enhancing customer experience without requiring deep technical skills. The customer support is highly praised for its responsiveness and efficiency. Features like the rewards bar and referral widget are noted for engaging customers and boosting business value. Merchants report positive impacts on business operations and customer engagement.

March 16, 2018

awesome service and even better people behind it! Would recommend to everyone!

Madeincookware
United States
Over 1 year using the app
July 16, 2016

Swell makes it easy for the customers be well Swell. Easy to use interface. will certainly recommend!!!!

Plutominds Llc
United States
Over 1 year using the app
August 20, 2016

Just starting using Swell but so far, so good!

Africanakzoo
United States
Over 1 year using the app
December 31, 2015

We are using this app now and I love it! Looks great on the website and is very easy to understand for the store owners and the customers to keep track of their accounts. It has some nice backend features where you can add reward points. Has easy to use email features to inform past customers of your new program. And those past customers/transactions auto load into this app so no need to worry about past sales. And when it comes to assistance, Josh is very informative and quick to respond via chat. Probably the easiest help session Ive had with any online app. I recommend using this if you want to have a rewards program that is functional, easy to manage, looks great, & has superb service!

Goodwoodz
United States
Over 1 year using the app
December 19, 2022

I’ve only been using Yotpo for a short time but I’ve submitted around 3 requests for help so far. One was complex. And every time they’ve been extremely proactive in helping me resolve any issues (most are just due to me setting something up incorrectly).
They always let you know who is dealing with your request so you feel connected to the business

A Novel Place Bookshop
United Kingdom
Over 1 year using the app
February 26, 2016

Awesome app. Great potential for gaining new customers. Worked great during user testing.

My Bed Covers
United States
Over 1 year using the app
August 29, 2016

Great App! Its very easy to use and customize to match your stores needs.

Rps Tennis Drive
United States
Over 1 year using the app
February 23, 2017

Easy to set up with some pretty fun features.

High Voltage Coffee Tea
United States
Over 1 year using the app
January 25, 2024

Arven was a great help in fixing the app to load correctly on my page.

Blú Rose
United States
Over 1 year using the app
Yotpo - L&R replied April 19, 2024

We appreciate your feedback, thank you! We are continuing to better our products and people to continuously provide the best customer experience there is!

February 6, 2018

awesome program i will keep using it

Colorfulscales
United States
Over 1 year using the app