Reviews (2,595)

Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for enhancing the shopping experience by allowing customers to redeem loyalty points at checkout, boosting engagement and customer lifetime value. It features customizable loyalty and referral programs, and integrates with platforms like Klaviyo. The support team is highlighted for their prompt, knowledgeable service, aiding in setup, troubleshooting, and optimization.

July 16, 2016

Swell makes it easy for the customers be well Swell. Easy to use interface. will certainly recommend!!!!

Plutominds Llc
United States
Over 1 year using the app
August 20, 2016

Just starting using Swell but so far, so good!

Africanakzoo
United States
Over 1 year using the app
December 31, 2015

We are using this app now and I love it! Looks great on the website and is very easy to understand for the store owners and the customers to keep track of their accounts. It has some nice backend features where you can add reward points. Has easy to use email features to inform past customers of your new program. And those past customers/transactions auto load into this app so no need to worry about past sales. And when it comes to assistance, Josh is very informative and quick to respond via chat. Probably the easiest help session Ive had with any online app. I recommend using this if you want to have a rewards program that is functional, easy to manage, looks great, & has superb service!

Goodwoodz
United States
Over 1 year using the app
December 19, 2022

I’ve only been using Yotpo for a short time but I’ve submitted around 3 requests for help so far. One was complex. And every time they’ve been extremely proactive in helping me resolve any issues (most are just due to me setting something up incorrectly).
They always let you know who is dealing with your request so you feel connected to the business

A Novel Place Bookshop
United Kingdom
Over 1 year using the app
February 26, 2016

Awesome app. Great potential for gaining new customers. Worked great during user testing.

My Bed Covers
United States
Over 1 year using the app
August 29, 2016

Great App! Its very easy to use and customize to match your stores needs.

Rps Tennis Drive
United States
Over 1 year using the app
February 23, 2017

Easy to set up with some pretty fun features.

High Voltage Coffee Tea
United States
Over 1 year using the app
January 15, 2016

I just spoke to some in the chat and they helped us out in a big way, thanks.
The app looks great and is easy to use, I look forward to see what else they come up with in the future.

Parkit360 Trailer Dolly
Canada
Over 1 year using the app
February 6, 2018

awesome program i will keep using it

Colorfulscales
United States
Over 1 year using the app
Edited January 14, 2022

I was able to speak with Era! His/Her service and product knowledge are beyond excellent. Thank you for saving the day. Continue doing a good job!

Pair Eyewear
United States
Over 1 year using the app