Overall rating
4.7
Counts per rating level
  • 82% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, easy setup, and seamless Shopify integration. Its customizable features, rewards system, and referral widget are praised for enhancing brand aesthetics and customer engagement. The 24/7 chat support is noted for its responsiveness and problem-solving skills. Merchants report increased customer loyalty and repeat purchases due to the app's comprehensive loyalty features. The app's email reminders for points earning and redemption are also effective. It's recommended for boosting sales and customer retention.

July 16, 2021

Really great support from Ritchie. That said, the first (free tier) is really quite limited for us startups. I get the point that they want to incentivise paid plans, but that can be done more intelligently / in a way that supports small startups and creates more brand loyalty with Yotpo.

ParadiseFold
United Kingdom
Over 2 years using the app
October 27, 2016

This is a great loyalty reward program app. For the most part, your customers will have a big selection of ways to earn points and spend them for different rewards you would like to offer. There are a few things that I wish was already ingrained on their site like points for reviews (not just Yotpot reviews), an automatic position on the website for customers to see their points, and a way to delete duplicate customers (although this doesn't really hurt anything). Some things you need to be a skilled code developer or know of a goo site to hire them, because their coders start off at $150 (which is very expensive for a small business like ours). Other than that, we love the app and it has fulfilled our basic loyalty program needs. Thanks Swell!

Kyras Shea Medleys
United States
Over 2 years using the app
March 4, 2016

We use Swell at MegaNut and our customers love the added value it offers. We look forward to seeing the new features that they come up!

Meganut
Canada
Over 2 years using the app
August 15, 2016

Easy to use so far. Set up in under half an hour. We'll just wait for the results. :)

Clean Car Box
Canada
Over 2 years using the app
April 17, 2018

Simple to use and set up. A great little App to get your shop up and running.Best of all, it's actually FREE to use.

Lifesway2short
United Kingdom
Over 2 years using the app
March 11, 2019

Exept for some occasional bugs its a great app allowing to create many different incentives. Would love to see a affiliate programm function with payouts through paypal!

Buenatura Gourmet
Portugal
About 2 years using the app
July 8, 2021

Wish the vip tier was available for the lower plans, but other than that it's a relatively simply and easy to use app. Good support assistance as well for the most part

Yu-Be
United States
About 2 years using the app
September 18, 2016

Still making my way through the setup process. It's not the most user-friendly design for creating the rewards program. The creation of coupon codes is particularly challenging. The concept of the app is brilliant though.

East Coast Reloading Supplies
United States
About 2 years using the app
November 27, 2016

i just installed it,yet to see results. a bit complicated to set up the coupons.

Re Clothingme
United Kingdom
About 2 years using the app
February 5, 2018

Just set up - so not sure how it will work yet - but setup is easy and user-friendly

House Of Soap
Canada
About 2 years using the app