Reviews (2,507)

Overall rating
4.7
Counts per rating level
  • 82% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly setup and customization, which enhances customer experience and boosts sales. Features like the rewards bar and referral widget, along with seamless integration with platforms like Shopify and Klaviyo, are highly valued. The app's customer support, including 24/7 chat, is praised for its efficiency. It's recommended for businesses wanting to start or improve their loyalty programs, with email reminders for points earning and redemption. Some merchants also reported a smooth migration process from other systems.

October 14, 2023

very prompt, very professional and easy to work with

Lulu's Body Jewelry
United States
7 months using the app
Yotpo - L&R replied November 28, 2023

Thank you for writing a review — we value your feedback and are delighted on the experience you've had with us recently!

November 13, 2023

Installed this today and we're already so happy with the customer service. We're not ready to commit to a priced plan yet and Gabrielle S was able to help us resolving a query on our free plan, even offering to log in as a collaborator and do it for us. Once we have proper traffic coming through will be 100% upgrading to a paid plan as the customer service was amazing and the turnaround was so quick. Thank you

ETHOS
Australia
About 4 hours using the app
Yotpo - L&R replied November 28, 2023

Thank you for sharing your thoughts with us!

October 3, 2023

Staff is quick to respond to questions! Thank you!

Melissas Produce
United States
Over 2 years using the app
Yotpo - L&R replied November 28, 2023

Thank you for writing a review — we value your feedback. We aim to provide the best customer experience and we are glad it left a mark!

November 2, 2023

Yoben M was so helpful! I really appreciated the speedy help.

Birdwell
United States
About 2 months using the app
Yotpo - L&R replied November 28, 2023

Thank you for writing a review — we value your feedback.

October 19, 2023

Super cool. The customer support is amazing. Especially with Gabriel and Edilyn! Great

Intacte
France
1 day using the app
Yotpo - L&R replied November 28, 2023

Thanks for your feedback, we really appreciate it.

September 19, 2023

love it

AllMatters
Denmark
7 months using the app
Yotpo - L&R replied December 20, 2023

We appreciate your feedback, thank you! We are continuing to better our products and people to continuously provide the best customer experience there is!

December 8, 2023

Uninstalled but reviews will not leave!!!

Renown Premium Hair
United States
About 17 hours using the app
Yotpo - L&R replied December 21, 2023

Thank you for taking the time to leave a review — we sincerely apologize for the inconveniences. Our records show that our team has been in contact with you. We've resolved the uninstallation issues and have removed all codes related to our product. If there's anything else we can do to assist you, please don't hesitate to reach out.

October 23, 2023

So helpful, reassuring and patient, thank you :)

Sherbie Lemon
United Kingdom
About 2 hours using the app
Yotpo - L&R replied November 28, 2023

Thank you for sharing your thoughts with us!

Edited August 28, 2016

Very easy to use app with video tutorials. Highly recommended with lots of basic features. One of the good ones!

Bushere Son Iron Studio Inc
United States
Almost 8 years using the app
September 25, 2016

Awesome app - very easy to use and walks you through it. Great that it is free up to a certain number a month. Highly recommend!

Panda And Pup
Australia
Over 7 years using the app