Reviews (2,596)

Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for enhancing the shopping experience by allowing customers to redeem loyalty points at checkout, boosting engagement and customer lifetime value. It features customizable loyalty and referral programs, and integrates with platforms like Klaviyo. The support team is highlighted for their prompt, knowledgeable service, aiding in setup, troubleshooting, and optimization.

November 6, 2024

Josh was friendly and efficient in replying to me.

Snake River Farms
United States
7 months using the app
Yotpo - L&R replied November 12, 2024

Thanks for your feedback, we really appreciate it.

September 19, 2024

Gabriel S. was extremely quick and helpful!

Peach & Lily
United States
About 3 years using the app
Yotpo - L&R replied September 27, 2024

Thank you for writing a review. We value your feedback and are delighted on the experience you've had with us recently!

October 23, 2024

John B!very helpful!love yotopo!

CHITA LIVING
Hong Kong SAR
9 months using the app
Yotpo - L&R replied November 1, 2024

Thank you for sharing your thoughts with us!

October 30, 2024

Wonderful support from Vergian B!

Boody Australia
Australia
About 2 years using the app
Yotpo - L&R replied November 1, 2024

Thanks for your feedback, we really appreciate it.

September 2, 2024

Vergian B. was super helpful and kind! double thumbs up for the good job :)

Vic's Meat
Australia
Over 2 years using the app
Yotpo - L&R replied September 3, 2024

Thank you for writing a review. We value your feedback and are delighted on the experience you've had with us recently!

August 25, 2024

John B. with support was great and quickly helped me solve my problem.

Truffle
United States
About 4 years using the app
August 15, 2024

Super happy with the platform, support, and all-around experience with Yotpo Loyalty and Rewards.

Pair of Thieves
United States
Over 5 years using the app
October 1, 2024

john b and vergian were fantastic support!

cocokind
United States
About 3 years using the app
Yotpo - L&R replied October 18, 2024

We appreciate your feedback, thank you!

September 6, 2024

The phone number they list is wrong and for an air conditioning company. Also no live chat.
Hurts our businesses when clients have questions that we cannot get quick answers too.

Unveil Restorative Hair Care
United States
Almost 2 years using the app
Yotpo - L&R replied September 23, 2024

We're sorry to hear that you're experiencing issues with our product. Our team has contacted you a few times, but we haven't heard back. We encourage you to reach out to our ...

August 5, 2024

John from Yotpo Chat line was super efficient providing a report manually straight away - that was not coming to my email. Thanks John!

Creswick Wool
Australia
About 1 year using the app