Reviews (2,596)

Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for enhancing the shopping experience by allowing customers to redeem loyalty points at checkout, boosting engagement and customer lifetime value. It features customizable loyalty and referral programs, and integrates with platforms like Klaviyo. The support team is highlighted for their prompt, knowledgeable service, aiding in setup, troubleshooting, and optimization.

November 14, 2019

I was greatly surprised with this app, how good it integers in Shopify, and how professionally the team built it
Thank you

Le Sybarite
France
About 2 months using the app
Yotpo - L&R replied November 18, 2019

Thanks so much for leaving a review! Happy to hear you're enjoying Swell.

Edited October 17, 2016

Setting up Swell was relatively easy and even rather fun. I am looking forward to seeing how Swell increases referrals and repeat traffic.

2016-10-17: Update - Continues to work well with minimal upkeep.

Hagan Ski Mountaineering
United States
Over 4 years using the app
May 1, 2016

This app is great! Very clear and simple instructions on how to set up. It only took me a few minutes to set up an entire rewards program with several campaigns and discount options. Thanks guys!

Solah Skin And Spirit Care
Australia
Over 4 years using the app
July 16, 2021

Really great support from Ritchie. That said, the first (free tier) is really quite limited for us startups. I get the point that they want to incentivise paid plans, but that can be done more intelligently / in a way that supports small startups and creates more brand loyalty with Yotpo.

ParadiseFold
United Kingdom
Over 2 years using the app
Edited February 17, 2016

I realised a week into running this app that if your monthly order count on your store reaches 100 you will need to pay for this app at its price structure at that particular time (which could potentially be more than it is now) as all your customers will lose access to their rewards that they earned if you decline. So I paused the app for now to contemplate this.

This app was super easy to install and yeah, you will probably have a few questions at first as I did, but the chat feature, Josh, is right there to help. My questions were mostly "glitch" related - something they knew about and are working on fixing for me. I also did not know I had to create the coupon codes, an extra step that is really easy once you view the video (Josh sent me the link to the video as I must have missed it during the integration process). Creating the coupon codes took about 15 -20 minutes, but I am not that tech savvy and that included watching the video.

Open Your Eyes Bedding
United States
Over 4 years using the app
February 12, 2016

Just installed this app. Simply put, it's AWESOME! Lot of apps (including the paid ones) looks promising until you hit that roadblock and good luck getting any support. This is a very robust and useful app and yet very intuitive and easy to use. If you have a question or unsure what to do, just use the chat feature and they respond to you right away. I installed the app, created a campaign and added the rewards program/discount coupons in 5 mins. I almost feel bad for the developer using this app for free. But hey, if we hit the 100 orders threshold, we all win. Thanks again SWELL

ebellaapparel.com

Ebella Apparel
United States
Over 4 years using the app
Edited October 21, 2016

This program is user friendly for Discount and Email integration. Its free to use with 100 emails per month so you can try it without any obligations.

Gentstone1
Canada
Over 4 years using the app
April 7, 2016

I have only been using the app for two months or so. I have accumulated a few email addresses since that time. I can not give it a true assessment at this time but I can say that people are signing up for the program points. That is a good thing. I am going to continue to use it to build an email list.

Anthonys Emporium
United States
Over 4 years using the app
November 4, 2017

Very efficient app! Highly recommend to all!

Smartshoppers152
United States
Over 4 years using the app
November 2, 2023

Yoben M was so helpful! I really appreciated the speedy help.

Birdwell
United States
About 2 months using the app
Yotpo - L&R replied November 28, 2023

Thank you for writing a review — we value your feedback.