Reviews (2,596)

Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for enhancing the shopping experience by allowing customers to redeem loyalty points at checkout, boosting engagement and customer lifetime value. It features customizable loyalty and referral programs, and integrates with platforms like Klaviyo. The support team is highlighted for their prompt, knowledgeable service, aiding in setup, troubleshooting, and optimization.

August 19, 2022

Really thank you so much for the help of Alvis C.
The customer service is very patient and spends a lot of time about one afternoon helping me solve the problem.

ROSALIND
Hong Kong SAR
About 2 months using the app
June 29, 2023

It ha all the function i'm looking for in terms of referral program and the customer service Lemuel P was great, responding plus solving my issues real quick.

SALIGIA
United States
About 2 months using the app
Yotpo - L&R replied December 20, 2023

We appreciate your feedback, thank you! We are continuing to better our products and people to continuously provide the best customer experience there is!

July 12, 2022

great customer service! i am setting up the rewards program and had several questions, quick and efficient responses. thank you!

The Happy Elephant
United States
About 1 month using the app
June 11, 2016

Great so far! Easy to set up and adapt to your needs!!

Chinpum
Spain
Almost 4 years using the app
Edited November 8, 2016

Works great, just purchased the silver package to link up my yotpo review system!

Mikaela Beauty
Canada
Almost 4 years using the app
January 29, 2017

Great app for customer engagement.

Vicenzoleather
United States
Almost 4 years using the app
Edited April 14, 2018

I installed it now, I will wait for support to finalize evaluation!

Melhor Loja Do Mundo
Brazil
Almost 4 years using the app
January 7, 2016

Very easy to setup and customize. Looking forward to utilizing it as traffic ramps up. Great app!

Pjs Games And Stuff
Canada
Almost 4 years using the app
Edited February 9, 2016

This is a WIN-WIN app! SWELL Rewards is a great app that worked perfectly for me. Super-easy to install and to customize for my store. It’s a real win-win app that provides value for your store and customer through rewards. It encourages reviews, referrals, social shares and more that help you growing your business and increasing reach and sales. You don’t even have to figure out the points system – everything is already there and made perfectly sense for my needs. But one of the most important differentiating factors is the amazing customer service SWELL provides. Specifically, Josh! He is awesome: efficient, reliable and gets back to you when he says he will. Josh goes above and beyond to make sure all questions are answered and provides helpful tips. Looking forward to seeing how the app will work for my customers. Thank you, SWELL!

Zeitgeist Gifts
United States
Almost 4 years using the app
January 30, 2017

GREAT APP, KINDA WORKS WITH BULK DISCOUNTS
LET'S DISCOVER HOW IT WILL IMPACT ON SALES

Babyjox
Egypt
Almost 4 years using the app