Reviews (2,596)

Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for enhancing the shopping experience by allowing customers to redeem loyalty points at checkout, boosting engagement and customer lifetime value. It features customizable loyalty and referral programs, and integrates with platforms like Klaviyo. The support team is highlighted for their prompt, knowledgeable service, aiding in setup, troubleshooting, and optimization.

June 20, 2017

Fantastic rewards app. Very easy to use, and very intuitive. Instructions are well presented. Great feature that you can make your own sort of currency. I just added this app, i'm excited to see how customers respond!

Thumbs up!

Base Camp Supply
United States
Over 4 years using the app
October 18, 2016

Clean interface and easy to install

My Dreamy Star
United States
Over 4 years using the app
July 8, 2021

Wish the vip tier was available for the lower plans, but other than that it's a relatively simply and easy to use app. Good support assistance as well for the most part

Yu-Be
United States
About 2 years using the app
July 25, 2016

The customization is great, and there are explanations for the different settings! Very user friendly and appealing to the customer.

Tangled Jewelry
United States
Over 4 years using the app
Edited July 17, 2020

07-17-2020 Well I really don’t like to do this, but the lack of communication and action in regards to your coding issue leaves me no alternative but to write this and lower your rating. Service is POOR AT BEST!

The base app works well. Simple setup.

The Abbey Collection
Canada
Over 4 years using the app
July 8, 2022

This app is great to create customer engagement and retention. It works very well and is easy to set up. Every time we needed help with this app or any of the others by Yotpo the team has been very helpful, super knowledgeable and fast to respond. We dealt with Joseph for some issues setting up and he was very accurate, helpful and fast to take care of it. Highly recommend!

Grapes & Olives On Tap
United States
About 2 months using the app
July 22, 2016

Awesome set-up - video tutorials are easy to follow and assisted with completing set-up in order for our customers to enjoy a really cool loyalty points initiative.

Thezebra
Australia
Over 4 years using the app
October 9, 2016

Swell is easy to set up and use. I do wish they offered more customization options (even for a fee) for users below gold level.

The Nookie
Canada
Over 4 years using the app
Edited October 28, 2017

It's quite powerful but some good features are restricted to expensive paid plans. Newsletter signup does NOT trigger Mailchimps double opt in so potentially letting 1000's of bots register to your newsletter so I had to disable this function. Update: the support has been helpful.

New Loops
United Kingdom
Over 4 years using the app
July 15, 2018

Super easy to use and our customers love it!

Inks N Stuff Ltd
Canada
Over 4 years using the app